Operations Manager – Supply & Cost Control at Montana's BBQ and Grill (2022-09 – Present)
Operations management role focused on supply chain optimization and cost control in a food service environment.
- Estimated supply needs using historical data and projected sales trends.
- Maximized profitability by effectively managing food, beverage, and labor costs on a daily basis.
- Collaborated with management to develop promotional campaigns and increase business revenue.
- Updated computer systems with current pricing and daily food specials.
- Managed inventory, ensuring optimal stock levels and minimizing waste.
- Conducted regular staff training to ensure thorough knowledge of business operations and provided feedback to enhance team development.
- Led by example, fostering a positive and productive team environment.
- Implemented strategies to improve customer satisfaction and enhance guest experiences to encourage repeat business.
Warehouse Operations Lead at Parts Canada (2022-05 – 2023-10)
Led warehouse operations and equipment management to optimize efficiency and minimize downtime.
- Developed and implemented a rewards program to motivate and recognize staff, fostering loyalty and improving productivity.
- Supervised the maintenance and repair of warehouse equipment to minimize downtime and extend the lifespan of machinery.
- Optimized warehouse operations by analyzing performance reports and making necessary adjustments to improve efficiency.
- Ensured compliance with legal and regulatory standards, preventing penalties and ensuring smooth business operations.
- Coordinated shipments by liaising with external couriers and managing delivery schedules.
- Monitored inventory levels, conducted regular stock audits, and collaborated with suppliers to ensure timely stock replenishment.
Operations Manager – Customer Experience & Financial Control at Ring A Wing (2021-08 – 2022-04)
Operations management focused on customer experience and financial control in food service sector.
- Performed regular staff performance evaluations, identifying training needs and growth opportunities.
- Resolved customer complaints with professionalism and empathy, ensuring satisfaction and fostering loyalty.
- Managed financial tasks, including budgeting, forecasting, and reconciling daily revenues.
- Maintained comprehensive knowledge of departmental functions to provide support as needed.
Account Manager at Famous Innovations Pvt Ltd. (2018-08 – 2019-07)
Account management role focused on client relationships and business development.
- Customized communication strategies for clients to ensure clarity and build strong, lasting relationships.
- Delivered compelling presentations to prospective clients, highlighting services and securing key contracts.
- Partnered with finance teams to oversee client budgets and invoices, ensuring accurate and transparent billing processes.
- Conducted market research to uncover new business opportunities and presented insights to senior management for strategic planning.
Account Executive at Enormous Brands LLP (2017-11 – 2018-07)
Account executive role managing client relationships and service delivery.
- Analyzed client feedback to enhance service offerings, reinforcing a focus on continuous improvement.
- Tracked competitor activities and adjusted strategies to sustain a competitive edge.
- Established customer service protocols that drove significant improvements in client satisfaction.
- Ensured compliance with industry regulations by staying updated on standards and implementing necessary measures across campaigns.
- Negotiated contracts with clients, achieving mutually beneficial agreements and strengthening partnerships.
Client Servicing Intern at Leo Burnett MEA (2017-07 – 2017-09)
Internship focused on client servicing and campaign support.
- Contributed to a campaign to expand the network infrastructure for the UAE Army in collaboration with du.
- Designed tailored service solutions to address specific client needs, boosting satisfaction and retention.
- Collaborated with cross-functional teams to optimize service delivery, reducing response times and increasing operational efficiency.
- Performed comprehensive market research to provide clients with insights on emerging trends and growth opportunities.
- Engaged in networking events to establish professional connections and promote company offerings.
