Kubra Kulsum

Customer-focused professional with experience in customer support, voice process, and operations. Strong communication, problem-solving, multitasking, and customer relationship skills. Seeking a remote customer support role where I can deliver excellent service and contribute to organizational success.

Customer Support Executive

• Handle inbound/outbound customer calls.
• Resolve customer queries professionally.
• Maintain CRM records and meet quality metrics.

Operations Executive - Vakilsearch

(2024-01 - 2025-12)

• Managed execution processes and customer interactions.
• Coordinated with internal teams for timely issue resolution.
• Ensured workflow accuracy and customer satisfaction.

M.Sc. - Physics - Justice Basheer Ahmed Sayeed College for Women (2021-01 - 2023-12)

B.Sc. - Physics - Justice Basheer Ahmed Sayeed College for Women (2018-01 - 2021-12)