Kuldeep Kumar

Real estate professional with 25+ years of experience in CRM, post-sales operations, commercial activities, sales accounting and customer relationship management. Experienced in managing the complete customer journey from booking and allotment to demand, collection, possession, registration and maintenance. Strong experience in customer grievance handling, documentation, MIS reporting, collections, CRM/ERP systems, RERA compliance, bank coordination, project finance and coordination with legal, accounts, sales and other departments.

Have worked with established real estate organisations and managed residential, commercial and township projects.

GM, CUSTOMER RELATIONS (CRM) - MAHAGUN INFRATECH PRIVATE LTD. - Noida, Uttar Pradesh

(2025-08)

• Supervise post-sales activities, construction updates, inventory management and MIS reporting for residential and commercial projects across Noida, Greater Noida, Noida Extension, Crossing Republic, Gurgaon, Sohna, Manesar, Goa and Hyderabad.
• Manage booking, allotment, demand letters, collections, possession, project handover, maintenance agreements and property registration.
• Lead a 10–15 member team handling customer grievances, transfers, refunds, death cases, name changes and customer record updates.
• Coordinate customer legal matters, lease and property registration documentation and customer loan documentation with banks.
• Manage CRM/ERP updates, project collections, customer account reconciliation and interest calculation with accounts.
• Monitor RERA reports and coordinate with RERA, town planning and other government authorities.
• Review customer files before sale deed processing and coordinate TPT/PTM and other bank loan documentation.
• Monitor maintenance billing and recovery and coordinate with facility teams to resolve customer issues.
• Coordinate APF, project funding, rent discounting funding and bank loan-related activities.
• Support compliance by reviewing BBA, allotment letters, maintenance agreements, demand notices and other customer documents.

DGM, CUSTOMER RELATIONS (CRM) - RAJ DARBAR REALTY LTD. - New Delhi

(2024-05 - 2025-08)

• Supervised post-sales, construction updates, inventory and MIS reporting for residential and commercial projects in Karnal, Mathura, Gurgaon, Delhi, Kosi, Hisar, Sirsa, Palam Vihar and Jaipur.
• Managed booking, allotment, demand, collections, possession, project handover, maintenance agreements and property registration.
• Handled customer grievances with a 10–15 member team and maintained customer relationships.
• Processed transfer, refund, death, name-change and customer information update cases.
• Coordinated customer legal matters and project collection and finance activities.

HEAD, CRM/F&A - OM DRISHIAN INFRA (INDIA) LTD. - New Delhi

(2017-04 - 2024-04)

• Managed CRM, post-sales operations, construction updates, inventory and MIS reporting for projects in Noida, Greater Noida, Delhi, Gurgaon, Haridwar and other locations.
• Handled the complete after-sales process through possession, including collections, MIS, handover, maintenance, billing and recovery.
• Managed customer grievances, project finance and channel partner coordination.
• Worked with CRM software and supported data integration and process management.
• Also coordinated production, sales, purchase, accounts, banking, licence renewals and plant construction activities for plastic and steel manufacturing units.

SR. ASSOCIATE, CCU/F&A - EARTH INFRASTRUCTURE LTD. - New Delhi

(2013-12 - 2017-04)

• Supervised post-sales activities, construction updates, inventory and MIS reporting for residential and commercial projects.
• Handled property transfer, refund, cancellation, merger, death cases and name deletion/addition matters.
• Processed customer BBA/MOU agreements and post-sales documentation.
• Managed collections and recovery of outstanding customer dues.
• Ensured timely issuance of receipts, allotment letters, agreements, demand notes, reminders and notices.

SR. MANAGER, COMMERCIAL/ACCOUNTS - PUREARTH INFRASTRUCTURE LTD. (FORMERLY DCM LTD.) - Delhi

(2008-02 - 2013-12)

• Supervised post-sales, construction updates, inventory and MIS reporting for commercial and residential projects.
• Managed customer agreements, BBA/MOU, documentation, grievances and coordination with different departments.
• Handled CRM and sales administration activities and service requirements.
• Managed post-sales collections and outstanding dues recovery.

ASSISTANT MANAGER, COMMERCIAL/SALES ACCOUNTING - ANSAL PROPERTIES & INFRASTRUCTURE LTD. - New Delhi

(2006-02 - 2008-02)

• Handled sales and financial accounting for residential, commercial and township projects across multiple locations.
• Processed allotment letters, instalment and demand letters, receipts, customer queries, broker bills, refunds and MIS reports.
• Followed up on outstanding dues and resolved finance and sales-related customer queries.
• Verified sales files, created dues, issued final call notices and supported possession and property transfer.

OFFICER, ACCOUNTS/COMMERCIAL - PARS VNATH DEVELOPERS LTD. - New Delhi

(2003-04 - 2006-01)

• Handled sales, financial and maintenance accounts for residential, commercial and township projects.
• Managed payment follow-up, call notices, final call notices and possession processes.
• Handled maintenance billing for common maintenance, electricity and DG charges.

ACCOUNTANT/COMMERCIAL OFFICER - ANSAL PROPERTIES & INDUSTRIES LTD. - New Delhi

(1996-03 - 2003-03)

• Managed project accounts including balance sheet, profit and loss account and trial balance in a computerized environment.
• Handled booking, allotment, agreements, cancellations, refunds, transfers, customer receipts, bank lien, legal matters and broker bill verification.
• Managed rented property accounts and MIS reporting.

EARLIER EXPERIENCE

(1992-04 - 1996-02)

• Handled cash and bank entries, ledger posting, bank and party reconciliation, banker and auditor coordination, TDS and sales tax matters.

MBA - Finance - National Integrated Institute of Business Management & Technology

B.Com (Pass) - University of Delhi (1995)

HSC (10+2) - D.B.S.S.E Board (1991 - 1991)

SSC - CBSE (1989)