Tanay Harsh

Real Estate CRM professional with hands-on experience managing bookings, registrations, post-sales operations, customer documentation, collections coordination and CRM reporting. Managed 200+ booking processes and 120+ registrations, supporting approximately ₹15.5–15.8 Cr in net registration collections based on a ₹1.7 Cr average ticket size and 10% registration collection. Coordinate with Sales, Legal and Accounts teams to drive timely documentation, customer servicing and transaction closure.

CRM Executive - Runwal Realty - Thane, Maharashtra

(2026-01)

• Accomplished end-to-end post-sales transaction closure, as measured by 200+ booking processes and 120+ registrations managed across the full customer lifecycle, by executing accurate CRM data entry and coordinating documentation with Sales, Legal, and Accounts teams.
• Accomplished ₹15.5–15.8 Cr in net registration collections, as measured by tracking against a ₹1.7 Cr average ticket size at a 10% registration collection rate, by driving timely customer follow-ups on demand letters, payment receipts, and pending documentation.
• Accomplished audit-ready, error-free transaction records, as measured by consistent maintenance of customer files across CRM systems, by processing Allotment Letters, Builder Buyer Agreements (BBA), and resale transfer documents.
• Accomplished faster post-sales query resolution, as measured by consistent turnaround on customer requests via calls and email, by coordinating cross-functional solutions with internal stakeholders and escalation points.
• Accomplished improved pipeline visibility for leadership, as measured by regularly published MIS and DSR reports, by tracking booking, registration, and collections activity end-to-end.
• Accomplished measurable team impact, as measured by two Reward & Recognition awards, by consistently meeting documentation, coordination, and collection targets.

CRM & Sales Intern - Indrajeets iQuanta Edu Services - Remote

(2025-05 - 2025-09)

• Accomplished high-volume lead engagement, as measured by 200+ daily inbound/outbound calls, by running structured follow-ups and customer communication for enrolment enquiries.
• Accomplished stronger conversion tracking, as measured by MIS reports on lead status and follow-up outcomes, by operating iSales CRM and Callyzer to monitor the lead funnel.
• Accomplished support toward weekly business targets, as measured by consistent lead-generation output, by coordinating qualified lead handoffs with the sales team.

MBA / PGDM - Marketing - ITM Business School, Navi Mumbai (2024 - 2026)

BBA / BMS - Management - A.N. College, Patna

Class XII - CBSE