Kuldeep Yadav

Hospital Operations Manager with 7+ years of experience in hospital administration, TPA management, revenue cycle management, patient relations, regulatory compliance and healthcare operations.

Operations Manager at Surgenesis Hospital (2025-06 – Present)

• Oversee daily hospital operations across clinical, administrative and support departments.
• Manage complete TPA operations including pre-authorizations, claims, settlements and insurer coordination.
• Supervise billing, collections and revenue cycle management.
• Resolve patient grievances related to billing, discounts, insurance and service quality.
• Act as CRM during the absence of the Customer Relationship Manager.
• Coordinate with government authorities and support NABH/statutory compliance.
• Drive operational improvements and departmental performance.

Director & TPA / Administration Manager at SBS Hospital (2021-08 – 2024-12)

• Directed overall hospital operations, administration and strategic planning.
• Managed TPA operations, insurance claims, billing and revenue cycle.
• Led clinical and administrative teams.
• Coordinated with government authorities, insurers and regulatory bodies.
• Oversaw budgeting, vendor management and compliance.

Business Development Associate at Skywalks Enviro Solutions Pvt. Ltd. (2018 – 2021)

• Identified business opportunities and developed client relationships.

Executive PG Program in Healthcare Management – Goa Institute of Management (2025)

B. Com – Mewar University (2017)

RS-CIT Diploma (2016)

ICMAI Foundation (2016)