Kunal Sharma

Performance-focused IT executive with a strong background in troubleshooting, system administration and remote control support. Specialities include network design, configuration management with extensive experience in IT and cloud computing.

IT Support Executive - SITA INC - GURUGRAM

(2025-01 - 2026-02)

• Provide support to all departments in hardware, software and network related issues.
• Collaborate with external vendor to resolve specialist IT issues.
• Suggest workflow improvement in IT processes.
• Passing a ticket from L1 to L2 involves documenting all troubleshooting steps taken, gatherings relevant user logs/screenshots, and updating the ticket status to Escalated or Assigned to L2 the ticketing system.

IT Executive - Metering And Communication Solutions Pvt Ltd - Noida

(2022-12 - 2024-12)

• Assisted in network infrastructure maintenance.
• Documented technical procedures and support processes.
• Provide technical support and troubleshoot IT issues.
• Identify and resolve technical problems.

IT Trainee - Metering and Communication Solutions - Noida

(2021-12 - 2022-11)

• Learned to troubleshoot and resolve IT problems.
• Gained experience in network setup and maintenance, including routers and switches.
• Collaborated with experienced professionals to gain practical insights into the day to day operations of the IT department.
• Assisted in routine maintenance tasks, including software updates, patches and system upgrades.

Diploma - Mechanical Engineering - Vishveshwarya Group Of Institutions - Dadri (2021)

10th Grade - R K International School - Sikandrabad (2018)