Kushagra Anand

Dynamic Operation Lead with over 18 months of experience leading group trips, crafting unique itineraries, and driving customer satisfaction across five countries. With a strong foundation in tourism and hospitality. I excel in client engagement, operations management, and sales growth. My expertise spans from managing end-to-end travel operations to enhancing brand visibility through collaborations and innovative retention strategies.

Operation Lead - PaMo Ventures

(2023-08 - 2025-03)

Operation Maximization

• Designed and executed innovative and offbeat travel itineraries tailored to unique customer preferences, successfully scaling and expanding operations across Five different countries
• Strategically leveraged Crunchbase for detailed lead prospecting and insightful market analysis, driving a substantial 35% increase in incentive sales through data-driven business development
• Efficiently managed diverse customer queries by providing prompt, accurate assistance and ensuring consistent follow-ups to improve customer satisfaction and retention rates significantly

Travel Consultant - Travel Triangle Private Ltd.

(2022-08 - 2022-11)

Sales & Customer Management

• Quoted, negotiated, and closed individual and group travel bookings, consistently meeting or exceeding sales targets through personalized service and effective communication with clients
• Analysed customer data to identify pain points, implemented solutions to improve satisfaction and retention, resulting in stronger and longer customer relationships and repeat business
• Promoted and upsold customized tour packages and incentive offers, successfully increasing additional sales opportunities and boosting overall revenue growth for the brand and stakeholders

HR Intern - Travel Cruise India Private Ltd.

(2022-06 - 2022-07)

HR Trainee

• Maintained and meticulously updated job descriptions across multiple departments, ensuring clarity in roles, responsibilities, and management expectations throughout the organization
• Assisted in strategic planning and successful execution of employee engagement and recognition events, contributing to improved workplace morale and enhanced organizational culture

Brand Partnership Associate - SponsorMYshow

(2026-02 - 2026-03)

Partnership Operations

• Supported brand collaboration strategies, client communication, and seamless campaign execution, contributing to successful partnership management across multiple projects.

MBA - TTHM - Indian Institute of Management Sirmaur (2027)

BBA - TTHM - IITTM, Gwalior (2023)

XII - CBSE - St. Karens Secondary, Patna (2020)

X - ICSE - Don Bosco Academy, Patna (2017)