TEAM LEADER - Genpact India Pvt Ltd - Bangalore
(2021)
- Organising and conducting team meetings
- Responsible for overseeing the daily activities of a team.
- Ensures that teams are meeting their daily targets, productivity and quality.
- Ensuring team members are prioritizing their work duties appropriately. Maintain healthy group dynamics.
- Generate the reports on the critical transactions and share it with the team and Management
- Taking up the bi-weekly call with the clients.
- Preparing, Monthly billing to the clients.
- Conducting One on One with Team members
- Maintaining and sharing KRA report to Management.
- Maintaining and sharing attendance data and Salary calculation with HR team.
- Maintaining SLA, Mission statement update, Process update, feedback and Appreciation tracker
GROUP LEADER - EOX VANTAGE
- Processing as an Insurance Reviewer for U.S and Canada.
- Ensures that teams are meeting their daily targets, productivity and quality.
- Acting as subject matter expert and handling escalations from TLS or directly from client.
- Managing the work activities of group and mentoring for new joiners.
- Train new hires about the process and help them to complete the client certifications.
TEAM LEADER - Company name
- Conducting performance appraisals for the team, identifying any weaknesses and then offering coaching and mentoring to staff who require it.
- Dealing with staff complaints and errors.
TEAM LEADER - Company name
- Managing staff sickness levels and organising any necessary cover.
- Making sure that all escalations are made in a timely manner and corrective action is taken.
