Lakhan Tailor

System Administrator (Azure • Network • Desktop •) seeking a role to manage and improve IT infrastructure. Experienced in Windows Server administration, Azure, Microsoft 365, Intune, Sharepoint, and end-user support. To secure a challenging System Administration position where I can leverage my skills in cloud (Azure), desktop support, and network administration to ensure reliable, secure and high-performing IT services.

Senior Associate – IT - Nexithon Global Solutions Pvt. Ltd.

(2021-07)

• Administer Azure-based infrastructure and services (VMs, storage, networking) and monitor availability and performance using Azure Monitor, Log Analytics, and Application Insights.
• Manage identities and access with Azure Active Directory / Microsoft Entra ID, user lifecycle activities including new hire account creation in Entra ID (Azure AD) and OnPrem Active Directory, reducing setup time by 30%.
• Operated the OneDrive and SharePoint site migration project, successfully migrating 20,000+ user accounts & sites as part of the company split with ensuring minimal downtime & zero data loss.
• Assigned and managed Microsoft Entra ID licenses F3/E5 employees, ensuring correct access provisioning and improving compliance and cost utilization.
• Monitored and troubleshot account, licensing, and migration issues to maintain high service availability.
• Deploy and maintain Microsoft Intune for endpoint management—policy configuration, application deployment, compliance reporting and device onboarding for Windows and mobile devices.
• Created and managed user file shares using DFS (Distributed File System). Configuring permissions and access controls to ensure secure and efficient data collaboration.
• Troubleshot user account and password issues including Single Sign-On (SSO) authentication problems, ensuring smooth and secure user access.
• Responsible for applying Windows updates and patches on schedule to maintain system security and performance.
• Provide Tier 2 and Tier 3 support across desktop, server, and cloud environments—troubleshooting OS, application, connectivity, and Azure resource issues.
• Resolved 99% of ServiceNow tickets within SLA, ensuring high customer satisfaction and smooth IT operations.
• Documented configurations, incidents, and remediation steps; participate in root cause analysis and implement preventive measures.

Senior Associate – Systems & Network Support - Fusion Business Solution Pvt Ltd.

(2019-12 - 2021-06)

• Provided day-to-day administration for Microsoft 365 (mailboxes, Teams configuration, license management) and supported users on collaboration tools.
• Assisted with initial Microsoft Intune onboarding for a pilot group—helped apply basic policies and reviewed compliance reports; supported Intune-related user queries.
• Supported hybrid AD/Azure AD tasks including user provisioning, group management, and password resets; helped with MFA and basic conditional access setups.
• Administered Windows Server tasks such as Group Policy management, file server permissions, and print services.
• Delivered desktop support for hardware, Windows OS, and enterprise applications, ensuring timely ticket resolution and user satisfaction.
• Handled network support tasks as part of system administration—troubleshooting connectivity, VPN setups, and assisting with switch/router configurations when needed.
• Worked on BMS Remedy tickets, resolved 99% of tickets within SLA and ensured smooth IT operations.
• Collaborated with IT team on infrastructure upgrades and migration planning to adopt cloud services and improve resilience.

Desktop & Network Support Engineer - Onward E-services Pvt Ltd, Mumbai - Mumbai

(2018-09 - 2019-11)

• Installed, configured, and maintained desktop OS and business applications; performed regular patching and updates.
• Provided hands-on support for end-user hardware and peripherals and resolved tickets within SLAs.
• Managed user accounts, permissions, and access controls on Windows domains; assisted with AD account lifecycle tasks.
• Configured VPN clients and supported remote connectivity for field staff.
• Supported basic network troubleshooting and worked with network team for escalations and configuration changes.
• Maintained inventory of IT assets and ensure compliance with company IT policies.
• Ensured system backups, data recovery, and antivirus management are regularly maintained.
• Monitored LAN/WAN performance, troubleshoot connectivity issues, and escalate as required.

Bachelor of Commerce - Commerce - Bhupal Nobles PG College (2014) Udaipur

Higher Secondary Education - Commerce - GNPS (2011) Udaipur

Secondary Education - S.V.N. School (2009) Anandpuri