Lalit Kumaar

Dedicated and performance-driven Operations Manager with expertise in cross-functional leadership, workflow optimization, and customer satisfaction. Experienced in handling large-scale interior projects and financial operations with a focus on quality, efficiency, and team development.

Operations Manager - Quba Homes

(2024-09)

• Lead complete operations for residential and commercial interior projects from planning to execution
• Head the operations department and ensure alignment with organizational goals and client expeciations
• Designed and implemented SOPs that reduced workflow delays by 30%
• Introduced centralized inventory tracking, cutting material waste significantly
• Developed quality control checklists that minimized post-delivery complaints
• Mentored supervisors and junior staff to improve accountability and ownership
• Conduct daily operational briefings, task planning, and cross-departmental coordination
• Handle escalations and client feedback to maintain high customer satisfaction
• Maintain continuous follow-ups with production to meet project deadlines and quality benchmarks
• Played a key leadership role in planning, moniforing. and improving operational processes across multiple depariments
• Oversaw interdepartmental coordination to ensure efficiency in execution and delivery

Senior Project Coordinator - Spacewood

(2022-02 - 2024-03)

• Delivered 50+ turnkey interior projects with consistent quality assurance.
• Streamlined procurement processes, reducing delays by 25%.
• Led installation teams and ensured seamless site execution.
• Awarded Employee of the Year (2023) for leadership and performance.

Data Entry Operator - Bazlt

(2020-01 - 2020-07)

• Maintained 99% accuracy in high-volume data entry.
• Improved documentation efficiency through template standardization.
• Supported real-time audit data and internal team collaboration.

Team Management Executive - AtoZ Solution

(2018-05 - 2019-12)

• Managed team of 10+ representatives to meet KPIs and SLAs.
• Introduced performance dashboards and incentive programs.
• Handled escalations and conducted regular training sessions.

Operator - Home Credit Finance Pvt. Ltd.

(2017-08 - 2018-05)

• Supported EMI and loan inquiries, document verification, and KYC.
• Ensured compliance and maintained accurate customer records.
• Coordinated with credit and sales teams to streamline backend processes.

Bachelor of Business Administration (BBA)

12th - HBSE Board

10th - UP Board