Lalit Sagar Pilli

Expertise in Service Now Modules: ITSM - Incident Management, Problem Management, Change Management, Knowledge Management.

Service

Catalog - Built simple, Medium, And Complex Catalog Items, Worked on Both Workflow and Flow designer.

Platform

Basics - Client Scripts, Ui Policy, Business Rule, Script Includes, Notifications, Ui Actions, ACL's, Data Source, Transform Map Workflow, Flow Designer, Basic Reports, Dashboard, Schedule Job Script, Report, Export, Data Import.

ServiceNow Developer at Wipro Private Limited (2021-08 – 2026-05)

HR Service Delivery (HRSD) - As a ServiceNow developer worked on HRSD, module Service for clients which are major corporations IT, Mining, Finance. Have a Process Understanding and Configured Few Customizations In Incident, Major Incident, Problem, Change and Knowledge Management.

• Assisted in the design and implementation of HR service Portals, and enabling employee to access HR Resources seamlessly
• Created HR flow designers and integrated HRSD module to automate HR Processes such as onboarding, leave and learning requests
• Proactively Support the businesses by providing the best end user experience given the business needs
• Designed and maintained a user-friendly catalog for IT services and HR Resources, making it easy for employees

Bachelor of Hotel Management in Hotel Management – Pinnacle Institute of Hotel Management