Priyanka Ishwarkatti

ServiceNow ITSM Developer with 8 months of experience in Designing, Developing and implementing solutions on the ServiceNow. Hands-on experience across core ITSM modules including Incident, Problem, Change and Service Catalog. Strong expertise in ServiceNow platform development, customization, and process automation with Flow Designer.

Configured role-based access control using ACLs to secure application data and Catalog items. Implemented SLA definitions and monitored breach notifications for critical incidents. Designed outbound REST integrations to create development tickets in Jira from ServiceNow incidents.

Also experienced in frontend web development and database querying with SQL.

ServiceNow Developer - ValueDx - Pune

(2026-01)

Project: Service Catalog & Workflow Implementation Project Overview: Implemented Service Catalog solutions for a corporate IT (Enterprise IT Services) environment to streamline employee service requests such as access provisioning, hardware/software requests, and internal approvals. Delivered incremental enhancements and automation to improve request lifecycle efficiency, reduce manual intervention, and ensure compliance through structured workflows, scoped application design, and standardized service delivery — aligned with platform stability and continuous improvement objectives.

• Designed and developed Service Catalog items with dynamic variables using JavaScript and GlideAPI to improve usability and reduce errors.
• Delivered Flow Designer automation and orchestration workflows for request fulfilment, plus multi-level approval workflows for compliance.
• Implemented ACL-based access control and cross-scope security to protect sensitive data.
• Developed Client Scripts, UI Policies, Business Rules, and ScriptIncludes using modular, maintainable design within scoped applications.
• Performed Update Set migrations and configuration deployments across instances.
• Migrated data using Import Sets and Transform Maps, applying CSDM principles in an enterprise environment.
• Debugged issues, performed root-cause analysis, and resolved defects to ensure platform stability and reliable support.

Frontend Developer - Oasis Infobyte - Pune

(2025-06 - 2025-07)

Worked as a Frontend Developer, Developed the whole website (stridexshoes.netlify.app) by using the combo of HTML, CSS and javascript for faster results. Being a Static site, I hosted it on Github and then published it through Netlify.

Masters of Computer Application - Computer Application (2025)