Lanbipu Gangmei

Dedicated Customer Service and Customer Support Professional with experience assisting customers through international voice support environments. Skilled in resolving inquiries, addressing customer concerns, maintaining high service standards, and building positive customer relationships. Recognized for strong communication, empathy, problem-solving abilities, and a customer-first approach.

Executive – Customer Service at iEnergizer (2024-10 – 2026-05)

• Provided professional customer support through inbound and outbound customer interactions.
• Resolved customer inquiries and concerns while ensuring a positive customer experience.
• Maintained accurate customer information and followed established service procedures.
• Worked closely with team members to achieve service quality and customer satisfaction goals.

Customer Service Representative at Concentrix (2023-07 – 2024-04)

• Handled customer inquiries efficiently in a fast-paced customer service environment.
• Provided timely solutions to customer issues and service requests.
• Managed customer interactions with empathy, professionalism, and clear communication.
• Contributed to customer satisfaction by delivering high-quality support and assistance.

Bachelor of Commerce in Commerce – Mangalmay Group of Institutions (2022)