Customer Service - Indigo Airlines
(2015-06 - 2017-10)
Controlling the ground handing activity on all flights to achieve a safe and timely flight operation.
- Ticket sales, boarding supervision and customer service
- Ticketing at counters
- Issuing boarding passes to passengers at checking counters
- Excellent communication, interpersonal and customer service skill
- Complete knowledge of handling emergency situation
- Proficient in passing required information to passengers during emergency
- Skilled in addressing and solving passengers' queries in a professional manner
- Familiar with different time zones and multi-cuisines
Customer Service - Airasia India
(2017-10 - 2019-07)
Admission counsellor - Birla open minds
(2019-10 - 2021-02)
- Handling Admission counselling
- Handling Parents
- Resolve student and parent query via phone call, email
- Goes extra mile to engage the student and parents' query
- Interaction with student and Principal to fix an appointment
- Collection of fees at account section
- Handling front desk operations like Meetings, arranging courier, Sorting and distributing post
- Answering and forwarding the phone call
Senior Admission Counsellor - Vedantu Innovation PVT LTD
(2021-09 - 2023-05)
Worked as Senior Academic Consultant.
- Calling the students guardians and fixing the appointment to demonstrate the product
- Meeting the appointment through online and demonstrate the product
- Demonstrating the product with well patterned way as per their standards
- Selling the product as per their needs
- Reaching the target with all our efforts
Senior Admission Counsellor - Orchid The International School
(2023-07)
Worked as Senior Admission Counsellor.
- Calling parents and schedule walk-ins for admission
- Handling the parent's queries regarding admissions
- Goes extra mile to engage the student and parents' query
- Have work experience in SATS, UDISC, APAR/ADHAR
- Reaching the target with all our efforts
- Working as branch SPOC for securities related issues
