Lavanya Tamilini123

Acted as the primary face of the branch, resolving complex user grievances, onboarding new clients and achieving top-tier customer satisfaction ratings.

Customer Service Officer - Equitas Small Finance Bank - India

(2023-01 - 2024-06)

• Managed high-volume daily counter operations, including cash deposits, withdrawals, and vault balancing 100% accuracy and zero cash variance.
• Resolved account-related queries, processed loan documentation and handled onboarding processes for new to bank customers to deliver high service standards.
• Efficiently handled day-to-day retail banking transactions (cash, cheques and remittances), ensuring rapid processing times and a seamless customer counter experience.
• Managed petty cash, key registers and mandatory branch displays to ensure total compliance during internal and statutory banking audits.

Bachelor of Arts - Raja doraisingam government arts college (2019 - 2022)