Team Lead - Insolutions Global Ltd - Mumbai, Maharashtra
(2024-05)
- Uploads related Cards and Pins Dispatched.
- Uploads rejection of rejected Cards request.
- Works related to the issuance of debit cards of Bank of Baroda (operations).
- Follow-up with the vendors for pin and cards dispatch
- Maintenance MIS of Cards and pin dispatch through courier.
- Handling all escalated mails, calls related cards, pins & Cards and pin processing
Sr. Technical Associate - Financial Software & Systems (p) Ltd. - Mumbai, Maharashtra
(2016-04 - 2024-04)
- Works related to the issuance of debit cards of Bank of Baroda (operations).
- Handling all mails, calls related cards, pins, online transaction queries.
- Maintaining master data related to multiple linking of bank accounts.
- Blocking of debit cards as per customers and branch requests.
- De-blocking of debit cards based on email requests from branches of bank
- Maintaining MIS of relevant data in excel & Label files preparation.
- Maintenance MIS of Cards and pin dispatch through courier.
- Follow-up with the vendors for pin and cards dispatch
- Handling SPGRS cases.
- Process of Linking, delinking, Account closing, address updated Files.
Officer - ADFC Pvt Ltd - Mumbai, Maharashtra
(2012-04 - 2016-03)
- Handling FIRC related queries including Visa, Master, Dines, and Maestro cards.
- Handling SERVICE TAX related queries including Visa, Master, Dines, and Maestro cards for different regions.
- Handling CREDIT OVERWRITE & GOODFAITH related queries including Visa, Master, Dines, Maestro cards.
