Laxmikant Gajul

Application Support Engineer with 6+ years of experience in L1/L2 production support for B2B SaaS applications, application support, and database support in enterprise environments. Strong expertise in SQL, Oracle, and MySQL with hands-on experience in query optimization, performance tuning, and data correction. Skilled in Root Cause Analysis (RCA), API troubleshooting, batch monitoring, and ensuring SLA compliance.

Adept at resolving critical production issues, improving system performance, and maintaining high application availability.

Senior Application Support Engineer at VARStreet Inc. (2019-11 – Present)

Provide L1/L2 production support for enterprise B2B SaaS applications handling high-volume transactions

• Resolved 50+ weekly incidents, achieving 98% SLA compliance and reducing downtime
• Performed SQL operations (INSERT, UPDATE, DELETE) for backend data correction and issue resolution
• Optimized complex SQL queries, improving database performance and reducing execution time
• Monitored batch jobs and production systems to maintain 99.9% application uptime
• Conducted Root Cause Analysis (RCA) for critical incidents, reducing recurring issues by 30%
• Troubleshot API failures using Postman and log analysis techniques
• Supported and maintained IIS web servers and application environments
• Supported third-party integrations including Salesforce, QuickBooks (Desktop & Online), and Punch-Out systems
• Collaborated with development, QA, and infrastructure teams for faster issue resolution

BSS RAN Network Engineer at Vodafone Idea Pvt. Ltd. (Payroll: Data Link Consultancy & Evolve Technologies) (2015-10 – 2019-11)

Supported telecom BSS and RAN production systems ensuring high availability

• Supported telecom BSS and RAN production systems ensuring high availability
• Monitored systems, analyzed alerts, and resolved incidents in live production environments
• Created and managed incident tickets based on priority and severity
• Wrote Oracle SQL queries to extract alert and operational data
• Coordinated with cross-functional teams for issue resolution
• Escalated critical incidents to management and on-site teams
• Ensured system stability in a large-scale production environment

Bachelor of Engineering in Electronics & Telecommunication – N. K. Orchid College of Engineering & Technology (2012 – 2015)