Manager Authoriser - Indusind Bank
(2015-07 - 2016-12)
My responsibilities in this sphere include primarily that of a Teller Authoriser and also to act in the capacity of MCSOP (Manager Customer Service & Operations) in various branches.
- Providing comprehensive training to new bankers, tellers and remitters on Financial as well as legal aspect of banking domain, various backend processes involved and their underlying business objectives and goals. This also includes providing expertise on using and understanding various banking softwares along with sensitizing them on the business logics and algorithms involved.
- In-depth knowledge and extensive hands on experience on day to day banking operations like remittance transactions (funds transfer, RTGS, NEFT), fixed deposits, 15G/H ( additional deposits, new deposits, renewal, maturity and other related functions), tatkal accounts (instant account opening kits),their receipts, allotments, activation and deactivation in system, DD,BC and funds transfers.
- Responsible for creating customer service reports every month to ensure business continuity & client satisfaction. Also involved in creating month end, Quarter end and year end, bank financials ledger based reports like ANR, ENR & CASA to project Bank's profit/loss for business and to do details analysis on the data to the best of Bank's interest
- Rich exposure and domain knowledge of wealth management aspect of banking like financial planning with Insurance, Mutual funds etc.
- Well versed with onsite ATM operation, reconciliation and various backend operations involved.
- Assuring and ascertaining the authenticity of high value transactions both receipts and withdrawal through bank's internal Risk management framework and voucher verification system
- Responsible for bank branch operations - key responsibilities in clearing including high value transactions, HNI customers, Forex management, process compliance (TAT) for daily banking operations.
- Custodian in-charge of bank ATMs. Responsible for cash management and EOD reporting Monitoring and settlement of RTGS and NEFT transactions for the bank branch.
- Managing Non-performing and Non-AQB maintaining accounts.
- Responsible for maintaining adherence to KYC/AML norms stipulated by RBI.
- Counsel HNI and retail clients with regard to investment opportunities, risk analysis, and monetary returns.
- Proactively liaison with all the stakeholders resulting in expansion of client base and achievement of organizational goals.
- Maintaining adherence to various banking norms/compliance standards set forth by RBI.
- Cross-sell banking services and products to clientele. Excellent knowledge on various product bank has to offer to customers considering the risk factor involved.
Assistant Manager Operations - The Ratnakar Bank Limited
(2013-09 - 2015-07)
Manage & Supervise operations in the Branch with the objective of delivering timely, efficient & productive processing service within the statutory, regulatory and operation norms of the Bank.
- Transactions:- Monitor and track daily responsibilities, oversee processing of transactions, manage ATMs/Cash/lockers, authorize and verify branch instructions, monitor adherence to processes, resolve escalated issues In Order To ensure timely and effective transaction execution.
- Operations and Systems Management Track market and regulatory changes, monitor and upgrade existing system, implement change, ensure systems back-up , align system with environment changes In Order To ensure continuity & adequacy of operations.
- Customer Service Set service standards, ensure redressal of customer grievances, monitor customer services by team, address escalated issues In Order To ensure smooth relationship with clients.
- People Management Coach, counsel, guide and motivate team members, set targets, monitor performance, define work processes and systems In Order To create a performing team and conducive work environment.
- Branch Administration Ensure proper upkeep of branch premises, Housekeeping, Leave Records, Vendor Management etc. Support Branch Head in sales promotions activities, display of branch merchandise, monitor administration budgets In Order To resource all branch activities within targeted financial costs.
- Generating Customer Leads: Identify customers, calling & fixing of meetings, prepare & make presentations, collect client requirements & other related information e.g. Other banks with which they have business, identify possible products for client, pass the lead to the concerned person & follow up for closing the deal In order to Ensure the Branch Targets & strategies are met.
- Branch Merchandising. Authorize officers transactions.
- Supervise and monitor officers desks and contract sales staff.
- Resolution of customer queries/complaints.
- Customer service to ensure walk in customer's issues.
- Enhancing value of existing account.
- Responsible for cash and customer transactions at the teller counters.
- Supervising all Non- Cash transactions like DD, Fund transfer etc
- Penetration of Saving Accounts on non liability customers.
- Ensure quality customer service is delivered.
- Ensure that KYC/AML and other compliance norms are strictly adhered
- Ensure all Tellers are adequately trained on the products of the bank.
- Monitor staff productivity and give guidance on improving the same conjunction with the Branch Manager
- Review Daily Accounts Opened, report and update SS cards with account number, Lobby Management.
- Monitoring all Dummy accounts, suspense accounts, accounts payable, accounts receivable.
- Reconciliation and maintenance of suspense accounts register as per the required format.
- Branch Operations and Audit Compliance.
Assistant Manager Operations - Axis Bank Limited
(2011-11 - 2012-12)
- Handling retails assets i.e. Overdraft facility and loan against property
- Quality and uniform appraisal. Underwriting and approval of loans and ensuring that all processes are followed and policy norms are implemented.
- Personal discussion with customers to understand business, cash flows, purpose of loan, etc.
- Checking disbursements and ensuring collateral perfection. Visiting projects and properties.
- Credit TATs within acceptable levels. Timely decision of cases and tracking agency performance on TATs.
- Quality portfolio. Improving fraud control activities and maintaining MIS for region.
- Transferring of funds within bank accounts
- Making of DDs and Pay orders
- Opening of all accounts using Finacle
- Updating of stock registers
- Ensure clearing of cheques both local and outstation
- Making modifications using Finacle i.e. (CRM)
- Handling of priority customers for transfer of fund, mutual funds stocks / Demat
- Handling cash transactions both payments and receipts
- Handling and resolving customer queries like account opening procedures I-connect,Fixed deposit, Charges & Debit cards
- Spotting short fall in cash transaction if any
- Retrieving documents which are needed for the banks reference
- Explaining account opening procedure
- Ensure that all the documents received are matching the requirements for bank before sending for account opening
- Monitor cash pick up from important clients
- Processing RTGS and NEFT transactions
- Issuing and maintain TCDC card Stock
- Processing Retail foreign currency exchange transaction and Remittances
- Making entries in the account opening site and dispatch them for opening the account
- Collecting & Checking Remittance forms
- Foreign currency exchange of retail customers
- Handling queries of NRI customers
Credit Officer - Thane Janata Sahakari Bank Limited
(2011-02 - 2011-11)
- Analyse customer financial condition and authorize customer credit lines.
- Minimize bad debt risk, maximize accounts receivable collections.
- Communicate with credit department for payment policies.
- Participate in process improvement projects, and support other management directives as prescribed.
- Assess credit risk and establish credit limits.
- Analyze customer financial statements.
- Conduct collection calls and customer visits to collect Accounts Receivables.
- Negotiate customer disputes to resolution and documents root cause.
- Provide customer service and develops relationships with internal/external customers and suppliers.
- Participate in major department projects and take an active role in cross-functional teams to assist in driving quality improvements, processes, and initiatives.
- Actively participates and communicates in the team-based work groups that make up the Credit Department.
- Achivement:- Handled a major client "Chintamani Jewellers". A complete analysis done on their credit record after which their working capital limit was decided following all necessary documentation and steps, then loan (cash credit) of 10 crores was disbursed against their stock documents.
