Floor Manager - Mitsogo Technologies Pvt Ltd
(2024-04)
- Oversee day-to-day floor operations, ensuring efficiency and productivity.
- Monitor workflow, staff performance, and adherence to company policies.
- Ensure all operations comply with safety and regulatory standards.
- Manage and coordinate AMC and off role staff
- Assign tasks, set performance goals, and ensure timely completion of duties.
- Provide training, mentorship, and guidance to improve team efficiency.
- Address and resolve staff concerns, conflicts, and performance issues.
- Serve as the primary point of contact for clients, vendors, and management.
- Ensure customer service excellence and handle escalations professionally.
- Collaborate with different departments to streamline operations.
- Analyze operational costs and implement cost-saving strategies.
- Monitor budgets, optimize resource allocation, and reduce waste.
- Ensure all financial documentation is accurate and up to date.
- Conduct regular site inspections to maintain service quality and compliance.
- Implement best practices to enhance operational efficiency and customer satisfaction.
- Ensure all employees follow safety guidelines and workplace protocols.
- Prepare reports on staff performance, operational efficiency, and incident management.
- Maintain records related to attendance, inventory, and service activities.
- Provide management with regular updates and improvement suggestions.
- Preparing and maintaining Daily, Weekly and Monthly Reports, Daily attendance and stock.
- Ensuring the proper working of Lifts, lights, CCTV cameras, A/C , and audio video systems.
- Monitoring and controlling of Electrical, plumbing system ,fire system and House Keeping
- Handling day to day facility and Man Power Management
- Responsible cleanliness level in all area ofthe property
- Holding meetings with Housekeeping staffs and supervisors to discuss their job functions.
- Listening to, understanding, and clarifying client concerns. Inspecting the cleaning and servicing of office areas.
- Making sure that all areas have appropriate supplies and linens in them.
- Maintaining client and employees confidentiality at all times.
- Ensuring that work stations and bathrooms are cleaned on a daily basis
- Supervising the disposal of trash and waste.
- Directing housekeeping staffto ensure a high standard of cleanliness in all public areas.
- Delegating work to meet business objectives and goals.
- Maintaining a high standard of personal appearance and grooming.
- Training up new housekeeping staff and supervisors.
- Maintaining an inventory of guest room and housekeeping supplies.
- Complying with all health and safety standards.
- Conducting training classes for housekeeping staffs and supervisors.
Front Office Executive - Arbion Infra Services for Mitsogo Technologies Pvt Ltd
(2021-01 - 2023-03)
- Greet and assist visitors, ensuring a professional and welcoming environment.
- Manage front desk operations, including handling calls, emails, and inquiries.
- Coordinate appointments, meetings, and conference room bookings.
- Maintain and update records, files, and databases for efficient retrieval.
- Handle incoming and outgoing mail, courier services, and office supplies.
- Support administrative functions such as billing, invoicing, and documentation.
- Collaborate with different departments to facilitate smooth office operations.
- Ensure compliance with company policies and security procedures.
Floor Manager - Arbion Infra Services for Mitsogo Technologies Pvt Ltd
(2023-04 - 2024-03)
- Supervise daily floor operations, ensuring efficiency and productivity.
- Manage and coordinate AMC staff
- Monitor and analyze operational costs and expenses for optimization.
- Ensure adherence to safety protocols and company policies on-site.
- Handle workforce scheduling, task delegation, and conflict resolution.
- Conduct inspections and audits to maintain high service standards.
- Liaise with clients, vendors, and stakeholders to ensure smooth execution of services.
- Train and mentor staff, enhancing team performance and customer service.
Housekeeping Manager - M J Property Maintenance Services Pvt Ltd for Congizant Technology Solutions
(2012-11 - 2020-12)
- Handling day to day facility , Man Power Management
- Listening to, understanding, and clarifying client concerns.
- Maintaining client and employees confidentiality at all times.
- Complying with all health and safety standards.
- Conducting training session for our staffs.
- Assist HR with recruiting when necessary.
- Instrumental in periodical auditing of documents as per the ISO
- Managing team's performance reports on a daily, weekly and monthly basis.
- Tracking of fleet utilization and deployment through Fleet Management System/ IVMS
