Lilly Rose

Highly organized and self-motivated Personal Secretary and Administration professional with over 17 years of experience supporting senior executives across corporate and institutional environments. Known for discretion, sound judgment, and the ability to manage complex administrative, HR, and operational responsibilities with minimal supervision. Adaptable, detail-oriented, and confident in decision-making, with a proven track record of enhancing organizational efficiency and leadership effectiveness.

Personal Secretary - Manjushree Spntek - Bidadi

(2026-01)

• Provide high-level executive support including calendar management, meeting coordination, and correspondence handling.
• Coordinate internal and external communications on behalf of senior leadership.
• Manage travel arrangements, documentation, and confidential records.
• Assist in administrative operations and ensure smooth day-to-day office functioning.
• Support reporting, presentations, and follow-ups on key action items.

Personal Secretary / Administration / HR - ITCO Industries Limited

(2023-11 - 2025-09)

• Managed day-to-day administrative and HR operations, ensuring smooth office functioning.
• Supported senior management with reports, presentations, and internal communications.
• Maintained calendars, scheduled meetings, and coordinated travel and accommodation.
• Handled documentation and record-keeping with high accuracy and confidentiality.
• Served as the first point of contact for internal and external communications.
• Coordinated office supplies, vendors, and inventory.
• Assisted with invoice processing, expense tracking, and basic finance support.

Personal Secretary / Administration Manager - Cothas Coffee Co.

(2014 - 2023)

• Acted as the primary point of contact for the General Manager.
• Managed diary coordination, meetings, appointments, and business events.
• Handled confidential matters with discretion and professionalism.
• Supported employee counselling, conflict resolution, and exit interviews.
• Coordinated appraisals and performance reviews with department heads.
• Organized company events and managed cross-functional coordination.
• Arranged international travel and tracked key action items for leadership.

Personal Secretary / Administration - Chrysalis High

(2023-01 - 2023-10)

• Served as the first point of contact for leadership and external stakeholders.
• Managed calendars, meetings, and office communications.
• Supported employee relations, exit interviews, and appraisals.
• Coordinated events, meetings, and travel arrangements.
• Ensured confidentiality and compliance with organizational policies.

Senior Customer Support Manager - Mphasis

(2008 - 2014)

• Managed domestic and international customer interactions via calls and email.
• Delivered effective solutions, enhancing customer satisfaction and loyalty.
• Prepared operational and performance reports for management.
• Maintained professional communication and documentation standards.

Bachelor of Business Administration - Ashcraft University

Diploma - Personal Secretary - Davar's College of Commerce

Secondary School Education - Reddy Jana Sangha