Abdul Karim

Accomplished Operations & Administration Professional with over 18 years of proven experience across hospitality, restaurant & bar management, facility operations, and construction supervision. Skilled in leading multi-outlet operations, optimizing performance, and ensuring profitability through strong leadership and process management. Expert in P&L management, compliance, vendor coordination, and staff development.

Demonstrated success in driving growth, improving guest experience, and implementing efficient operational systems. Currently serving as ops head, leading teams and managing multidepartment operations with a strong focus on service excellence and profitability.

Operations Head - Leela Hospitality - Bangalore

(2025-07)

Manage day-to-day operations across all restaurant outlets in all departments including HR, Kitchen, Bar, F&B, Procurement, Cost Control, Legal, Sales, and Marketing. Ensure high standards of guest satisfaction and service quality across multiple outlets.

• Develop and execute business plans to achieve financial and operational targets.
• Oversee (P&L) budgeting, forecasting, and cost control to maintain profitability and efficiency.
• Lead, train, and motivate department teams to deliver consistent performance and maintain brand standards.
• Drive sales and marketing initiatives to enhance occupancy, footfall, and overall revenue growth. Maintain effective communication with management and staff, ensuring smooth coordination across all departments.
• Monitor compliance with health, safety, and legal regulations to uphold brand integrity.
• Collaborate with vendors and stakeholders to ensure timely procurement and cost-effective operations.
• Monitor guest feedback, resolve escalations, and strengthen customer relationships to enhance retention.
• Implement standard operating procedures (SOPs) and process improvements for operational excellence.
• Manage digital functions including system operations, data entry, reports, and approvals for smooth workflow.
• Support senior management in planning, reporting, and strategic business development.

Cluster Manager - Mojo Campus Pvt. Ltd. (Jain University) - Bangalore

(2024-05 - 2025-06)

• Oversaw multi-property operations across student hostels, dining outlets, and administrative facilities, ensuring smooth coordination across all departments.
• Directed end-to-end functions including Housekeeping, Security, Repairs & Maintenance (R&M), IT, Kitchen, F&B, Front Office, and Procurement.
• Managed rent collection, occupancy, and room allocation to maintain optimal utilization and financial efficiency.
• Supervised Sales and Marketing activities, driving student occupancy, retention, and brand visibility through digital and offline campaigns.
• Led Administrative operations, including documentation, audits, and compliance with university, labour, and legal regulations.
• Oversaw Laundry and Transportation services, ensuring timely operations, vehicle upkeep, and route planning for staff and student logistics.
• Directed ERT (Emergency Response Team), ensuring readiness for any emergency situation with proper training and safety drills.
• Monitored AMC contracts, vendor performance, and facility maintenance to ensure cost-effective, uninterrupted service.
• Handled Legal coordination, documentation, and compliance for lease agreements, vendor contracts, and statutory obligations.
• Conducted regular guest and student feedback sessions to improve the living experience, safety, and comfort across hostels.
• Supervised Garden and landscaping maintenance, ensuring campus cleanliness and an appealing environment.
• Planned and implemented annual budgets, P&L tracking, and cost control measures, achieving operational efficiency and profitability.
• Trained and motivated departmental heads and teams to deliver consistent, high-quality service aligned with organizational goals.
• Coordinated closely with management for strategic planning, process improvement, and expansion of new campus projects.

Deputy Cluster Manager – Sales & Operations - Stanza Living - Bangalore

(2019-02 - 2024-05)

• Directed sales and operations across multiple micro-markets and residential properties, ensuring smooth coordination and consistent service delivery.
• Functioned as a Deputy Cluster Manager, overseeing complete business operations across all the MM including RVCE, Kangari, Magadi Road, Bannerghatta, Rajarajeshwari, Banashankari, JP Nagar, Kanakapura Road, Kumar swami layout and BTM Layout.
• Managed P&L ownership, annual budgets, forecasting, and profitability across all assigned properties.
• Drove occupancy growth through strategic B2B and B2C guest, corporate tie-ups, and digital marketing initiatives.
• Successfully launched new properties, led setup, stabilization, with defined SOPs and cost efficiencies.
• Improved lead generation and conversion rates through structured sales and service training programs across clusters.
• Supervised facility operations, including housekeeping, maintenance, security, F&B, and vendor coordination for high service standards.
• Ensured compliance with facility, safety, fire, and legal requirements, maintaining 100% audit readiness.
• Monitored staff performance, conducted appraisals, and implemented KPI-based evaluation systems to enhance accountability.
• Collaborated with cross-functional teams in marketing, procurement, and finance for operational excellence and revenue optimization.
• Achieved consistent occupancy targets and guest satisfaction ratings (Gold & Platinum properties) through effective leadership and quality control.
• Provided strategic inputs to senior management for policy formulation, SOP refinement, and expansion planning across new cluster.

Facility Executive - Airbus Defence and Space - Bangalore

(2014-06 - 2019-01)

• Managed day-to-day facility operations, including housekeeping, security, technical maintenance, and vendor coordination.
• Ensured smooth functioning of critical infrastructure such as HVAC, electrical systems, DG sets, and fire-safety equipment.
• Supervised facility staff, monitored attendance, work allocation, and overall performance.
• Handled preventive and breakdown maintenance schedules to minimize downtime.
• Coordinated with internal teams, contractors, and service providers for timely issue resolution.
• Maintained facility checklists, inspection reports, inventory, and AMC records.
• Ensured compliance with safety standards, workplace hygiene, and statutory norms.
• Supported space planning, office setup, and movement of equipment as per operational requirement.
• Managed budgeting for facility operations and optimized cost through efficient resource utilization.
• Responded promptly to emergencies and implemented corrective actions.

Operations & Admin Manager - Old Bangalore Resort & Convention Centre - Bangalore

(2009-03 - 2014-04)

• Managed administration, facility, and event operations for the resort and convention centre.
• Handled procurement, contracts, and vendor management.
• Supervised staff hiring, payroll, and training.
• Implemented compliance and safety protocols reducing annual costs by 15%.
• Coordinated guest services and ensured operational excellence during large-scale events.

Site Supervisor - M far Construction Pvt. Ltd.

(2006-04 - 2008-12)

• Supervised construction site activities ensuring safety, design accuracy, and project timelines.
• Coordinated with engineers, contractors, and architects to ensure quality control.
• Monitored material usage, manpower allocation, and project schedules.
• Prepared daily site progress reports and compliance checklists.
• Enforced strict adherence to safety and environmental standards.

Bachelor of Arts - B.A. - Tripura University (2004)