Lionel Maain

Experience in Retail and Investment Banking operations for 4 years complemented with 8 years of experience in the education field. Possess extensive knowledge and proven experience in teaching, designing content, conducting professional training sessions - both in-person and virtually, handling large scale projects, logistics, document management, client relationship management and operational excellence with a proven track record of error-free execution and SLA adherence. Successfully organized and participated in various cultural activities, workshops and events.

Warehouse Operations Associate at TJX Canada (Nov 2024 – Feb 2026)

Temporary contract role in floor operations in the Packing and Inventory department gaining Canadian experience while pursuing the Investment Funds of Canada (IFC) certification course and acquiring the Ontario College of Teachers (OCT) certification.

Senior Content Developer, English Digital Content Team at Pratham Education Foundation (Apr 2023 – Apr 2024)

• Designed Instructional and Academic content and curriculum for English as Second Language Programs for online or offline delivery.
• Developed creative teaching methodologies for such programs and created level-based assessments for deriving data for further analysis.
• Promoted and implemented the use of various technological platforms amongst children and youth to enhance their learning capabilities and achieve the targeted results of the Program.
• Designed training materials and conducted training sessions in-person and virtually through Google Meet and Zoom for teaching and learning staff, facilitators or Cluster Resource leaders who were responsible to implement these programs in various locations.
• Co-ordinated with field, tech, data analysis and production teams for designing user-specific packages.
• Monitored content pilots or scale-ups and identified the gaps or problems to further modify strategies for smoother implementations of ongoing or upcoming new educational programs.
• Conducted surveys and collected feedbacks from children, youth, facilitators and Subject matter experts (SME) to modify or redesign curriculum, materials or activities of educational programs.
• Made field visits for program initiation, monitoring and impact audits.
• Tested Program specific mobile and server applications, Learning Management Systems (LMS), AI learning tools and coordinated with Tech teams for corrections and improvements needed before its live implementation.
• Prepared detailed reports using MS Word, PowerPoint & Excel after analyzing Power BI dashboard data to keep the Senior management and various stakeholders updated on the performance of a program.
• Supervised work of facilitators through dashboard reports, live class videos, field visits and conducted weekly meetings for updates, discussion of any issues and program performance.

Secondary School Teacher at The Akanksha Foundation (May 2019 – Mar 2023)

• Taught English and Social Studies to 8th, 9th & 10th grade students in person and virtually (Zoom/Google Meet).
• Led advisory sessions on Socio-emotional well-being, career goals and personality development for students.
• Developed lesson plans, prepared test papers, evaluated them and generated progress reports.
• Created hands-on activities and project-based learning tasks for students for interactive and effective learning.
• Promoted the use of various learning platforms like Google classroom, Edmodo and Khan Academy to Secondary students.
• Facilitated students to participate in various extra-curricular activities.
• Maintained constant communications with parents on student progress.

Tutor at Gurukul Tutorials, Talent Hub Academy (June 2016 – Apr 2019)

• Conducted English and Social Studies classes for 8th, 9th & 10th grade students and Commerce classes for Junior college (11th & 12th) students.
• Prepared test papers, evaluated them and accordingly guided students in covering up their learning gaps.

Senior Analyst, Investment Banking operations at Wipro Ltd (Jan 2013 – Sep 2016)

• Handled all Investment banking settlement operations for our client Credit Suisse as a part of Asia Settlements team.
• Settled Credit Suisse Europe and Credit Suisse International trades as per the trade lifecycle right from the trade initiation date till the post settlement date.
• Operations included pre-matching trades by analyzing trade details with respect to Trade date, Settlement date quantity, rates, purchase or sale amount, parties involved and other additional conditions, if any, on the trade.
• Coordinated with counterparties, brokers, Middle office and custodians across the world to resolve unmatched trades or other issues in order to facilitate smooth settlements by adhering to Service Level Agreements (SLAs).
• Resolved settlement date issues before market cut-off through proper escalation procedures.
• Identified, analyzed and resolved back dated operational issues related to failed trades in coordination with other departments to settle these trades in a future date.
• Initiated SWIFT payments related settlement differences, service charges or penalties to counterparties or Brokers.

Personal Banker, Retail banking at HDFC Bank (Jun 2012 – Jan 2013)

• Handled routine banking operations which included accepting, verifying and processing various requests or instructions from customers.
• Collected customer information to complete new account forms and assisted the customers in account opening formalities.
• Maintained client lists for cross-selling potential opportunities.
• Coordinated and scheduled client visits and meetings to discuss account maintenance & portfolio building strategies.
• Promoted financial products and educated customers on investment options which met their short and long-term needs.
• Resolved any customer grievances in a timely manner.
• Generated daily batch reports for auditing purposes.

Bachelor of Education in Education – Adhyapak Mahavidyalaya (2022)

Post Graduate Diploma in Management in Management – MIT School of Business (2012)

Bachelor of Commerce in Commerce – Symbiosis College of Arts & Commerce (2010)