Sr. Guest Relation Executive - ICB Indian Craft Brewery (Flying Col)
(2026-02)
- Managing table reservations and waiting lists
- Supervising hostess team and front-of-house staff
- Handling customer concerns professionally
- Managed large group reservations and high-volume guest arrangements and handled big pax, private parties and special events
Guest Relation Executive - Azule Ocean Front (Aazulic Hospitality LLP)
(2024-02 - 2025-12)
- Handle table reservations and seating arrangements
- Interact with guests politely and professionally
- Ensure guests are comfortable and satisfied with service
- Handle guest complaints or issues quickly and calmly
- Assist VIP or special guests with personalized attention
- Help organize birthday celebrations, anniversaries, or special events
- Manage waiting lists during busy hours
- Take guest feedback and report it to management
- Answer phone calls and assist with booking inquiries
- Ensure repeat guests receive a memorable experience
- Support overall customer satisfaction and restaurant reputation
Guest Relation Executive - Peninsula Redpine (The Competent Hotel)
(2023-08 - 2024-02)
- Welcomed and escorted guests to tables
- Managed reservations, walk-ins, and table allocations efficiently during peak hours
- Maintained guest waiting lists and ensured minimal waiting time
- Coordinated with restaurant managers and service staff for smooth seating operations
- Handled guest inquiries, special requests, and VIP arrangements professionally
- Managed telephone calls, reservation systems, and guest bookings accurately
- Ensured proper dining area presentation and cleanliness before guest arrival
- Assisted in handling guest complaints and ensured quick resolution for customer satisfaction
Hostess - Radisson Blu International Airport Mumbai
(2023-02 - 2023-08)
- Welcomed and escorted guests to tables
- Managed reservations, walk-ins, and table allocations efficiently during peak hours
- Maintained guest waiting lists and ensured minimal waiting time
- Coordinated with restaurant managers and service staff for smooth seating operations
- Handled guest inquiries, special requests, and VIP arrangements professionally
- Managed telephone calls, reservation systems, and guest bookings accurately
- Ensured proper dining area presentation and cleanliness before guest arrival
- Assisted in handling guest complaints and ensured quick resolution for customer satisfaction
