Lisha Chand

Results-driven Banking and Operations Professional with nearly 3 years of experience in NRI Banking, Retail Banking, AML/KYC Compliance, Forex Operations, Forex Card Services, Cross-Border Remittances, and Customer Relationship Management. Skilled in managing customer portfolios, ensuring regulatory compliance, and improving operational efficiency. Seeking opportunities in Business Operations, FinTech Operations, Customer Success, and Process Excellence.

Deputy Manager II – NRI Portfolio Operations - ICICI Bank

(2023-10 - 2026-06)

• Manage a portfolio of 200+ NRI customers and deliver end-to-end banking operations.
• Handle customer onboarding, account servicing, Forex Operations, Forex Card Services, and Cross-Border Remittances.
• Ensure AML/KYC compliance, documentation verification, and regulatory adherence.
• Coordinate with cross-functional teams to resolve customer queries and improve operational efficiency.
• Mobilized ₹8+ crore in liabilities within a single month.
• Achieved the highest fee income through Forex and Remittance business.
• Recognized as Highest Mutual Fund Business Achiever – West Bengal Zone.

Business Process Associate - Tech Mahindra

(2022-08 - 2023-05)

• Delivered customer support and resolved service requests through effective communication.
• Managed customer queries while ensuring timely resolution and adherence to quality standards.
• Collaborated with cross-functional teams to improve customer experience and process efficiency.
• Maintained accurate documentation and complied with organizational processes and SLAs.

Post Graduate Diploma in Management (PGDM) - Banking & Finance - Manipal University of Higher Education (2023 - 2024)

Bachelor of Commerce (B.Com) - B.L.S.C. College, Bhagalpur University (2016 - 2019)