Tulasi Kotian

Banking & Operations Professional with 9 years of experience in Banking Operations, AML/KYC Compliance, Risk Management, and E-commerce Operations. Proven expertise in handling end-to-end branch operations as Acting Branch Manager with strong exposure to compliance, audits, and customer management. Experienced in team leadership, process improvement, and regulatory adherence. Currently pursuing MBA (Finance).

Acting Branch Operations Manager / Authorizer - HDFC Bank - Bengaluru

(2021-10)

Handled entire branch operations including cash, compliance, and customer service. Worked as Backup Branch Manager managing end-to-end branch activities.

• Managed AML/KYC, EDD, suspicious transactions, and compliance activities
• Handled police, legal, and tax notices efficiently
• Authorized high-value transactions with zero errors
• Managed CRM machine operations including cash loading/unloading
• Handled gold loan operations and Insta kit deliverables
• Maintained 100% audit compliance with satisfactory ratings every year
• Reduced FTNR and improved operational efficiency
• Resolved RBI and CRM complaints ensuring high customer satisfaction
• Achieved excellent SQI & CPI scores

Operations Supervisor - Xpressbees Logistics

(2018-11 - 2021-10)

• Managed linehaul operations (air & surface shipments)
• Ensured delivery within PDD timelines
• Handled shipment tracking, bagging, and dispatch operations
• Led a team of 15 members with training and performance management
• Improved customer satisfaction through timely delivery

Junior Officer - HDB Financial Services

(2016-08 - 2017-09)

• Handled KYC verification, documentation checks, and compliance support

MBA - Finance

BBM