Liza Rai

Motivated Hotel Management graduate with 11+ months of hands-on hospitality experience across Club Mahindra Madikeri and Dindi resorts. Built a strong foundation in Front Office operations, guest relations, and high-volume F&B service during 6 months of in-plant training at Madikeri, followed by 5+ months of professional service at Dindi. Skilled in property management software, guest complaint resolution, and coordinating with Housekeeping and F&B teams to deliver smooth, high-quality guest experiences.

Focused on operational efficiency and creating memorable stays in premium resort environments.

Food & Beverage Service & Guest Relations Associate at Club Mahindra Dindi Resort (2025-12 – 2026-05)

• Served 50+ guests per shift, ensuring order accuracy and prompt delivery to maximize service velocity.
• Upsold premium menu items and specialized resort packages, driving food and beverage revenue goals.
• Handled guest complaints and unique requests professionally to secure high repeat-business metrics.

In-Plant Training - Food & Beverage Service & Guest Relations at Club Mahindra Madikeri Resort (2025-06 – 2025-12)

• Managed high-volume customer interactions, order taking, and general guest engagement at the Front Office.
• Gained hands-on familiarity with Property Management Software (PMS) frameworks for room allocation and billing.
• Collaborated with Housekeeping and F&B teams to synchronize room turnover and streamline guest arrival workflows.

Diploma in Hotel Management in Hotel Management – Food & Craft Institute (2024)

Higher Secondary Education – Nepali Girls Higher Secondary Education (2024)

Secondary Education – Nepali Girls Higher Secondary Education (2022)