Logesh

IT Support Professional with over 2.4 years of experience in banking operations, specializing in Production and Application Support for high-availability systems. Proficient in Oracle SQL, Red Hat Linux and Shell Scripting, with hands-on expertise in automation, performance monitoring and troubleshooting. Skilled in ITIL-based incident, problem and change management, ensuring minimal downtime and smooth service delivery.

Experienced in batch job scheduling using Autosys, log analysis with Splunk and Linux, and deployment activities in Jenkins to maintain system stability and efficiency.

Production Support Analyst at Mahendra Next Wealth IT India Pvt Ltd (2023-11 – 2026-03)

Delivered 24×7 L1 & L2 Production Support and Application Support for mission-critical banking applications, resolving P1/P2 incidents within SLA and ensuring high system availability.

• Provided Windows Support and troubleshooting of Windows Servers and IIS, SSL certificates, and resolving server/application issues.
• Handled Release Management activities including production deployments, change validation, pre- and post-implementation checks, and coordination with cross-functional teams for smooth releases.
• Utilized ServiceNow for Incident, Problem, and Change Management aligned with ITIL best practices, ensuring proper documentation and compliance.
• Monitored application and system performance using Dynatrace and Splunk, performed log analysis and RCA, and implemented preventive measures to avoid recurring incidents.
• Managed batch job scheduling in Autosys and automated routine reports using Shell Scripting to improve operational efficiency and reduce manual workload.
• Executed secure data updates using CyberArk and managed server access/file transfers via PuTTY, SCP, and SFTP, ensuring data integrity and environment stability.
• Participated in major incident management calls, provided real-time updates to stakeholders, and ensured timely restoration of services during critical outages.
• Collaborated with development and infrastructure teams for permanent fixes, conducted post-incident reviews, and implemented process improvements to enhance overall Production Support efficiency.

B.E in Mechanical Engineering – SNS College of Technology (2014 – 2017)