Lohith Aksha

To pursue a challenging and career-oriented position in the field of Information Technology which offer good opportunities based on skills, professional expertise, target achievements and cope to the challenges through dedication and commitments.

Desktop Support Engineer - Prakat Solutions Pvt Ltd - Hyderabad

(2025-05)

• Provide desktop and laptop support to end users
• Troubleshoot hardware, software, and network-related issues
• Install and configure operating systems and applications
• Support Microsoft Office and Outlook issues
• Configure printers, scanners, and peripheral devices
• Manage user accounts and basic IT support activities
• Troubleshoot LAN/WAN connectivity issues
• Provide remote support and ticket resolution
• Troubleshooting and resolving hardware, software, and networking issues
• Installing and configuring computer systems and applications
• Responding to technical support calls and emails from users seeking help
• Providing detailed instruction and guidance to users on various IT-related issues
• Maintaining detailed records of user issues and solutions implemented
• Running diagnostic programs to identify and resolve system malfunctions
• Managing user accounts and assisting with password or login problems
• Assessing the need for system reconfigurations (minor or significant) based on request trends and making recommendations
• Training other staff on troubleshooting and diagnosing problems
• Participating in the creation of system documentation and other support-related materials

BBA - Himalayan University

12th - Sri Chaitanya Junior College

10th - Andhra Pradesh Board