Loka Smart

Results-driven MIS & Operations Professional with 4 years of experience in logistics operations, dashboard reporting, telecalling, and sales coordination. Expert in Advanced Excel with proven ability to automate reporting, monitor KPIs, improve SLA compliance, and support data-driven decision-making in high-volume logistics environments.

MIS Executive – Operations & Customer Support - Professional Courier Service

(2026-01)

• Managed inbound and outbound shipment tracking and coordination
• Handled inbound customer calls, chat process and resolved delivery-related queries
• Prepared and maintained DRS (Delivery Run Sheet) and daily records

MIS Executive & Operations Coordinator - Amazon Logistics (Client: DropX Logistics)

(2022-01 - 2025-12)

• Generated daily, weekly, and monthly MIS reports for operational performance tracking
• Developed Excel dashboards using Pivot Tables, XLOOKUP & KPI formulas
• Monitored SLA, TAT, and delivery success rate metrics
• Supervised 15–20 Delivery Associates and tracked workforce productivity
• Managed last-mile delivery operations and shipment coordination
• Conducted root cause analysis for delivery delays
• Solving customer problems

Sales Executive - Ashok Leyland

(2017-01 - 2019-12)

• Executed field marketing activities to generate leads and increase product awareness
• Achieved sales targets through direct customer interaction and follow-ups

Intermediate - Sri Balaji Junior College (2012-01 - 2014-12)

SSC - Z.P.H. School, Chennakothapalli (2012-12)