Lead Associate - Verity knowledge solutions
(2025-02)
- Lead and supervise teams to ensure smooth execution of daily operations and Monitor team on performance and provide guidance, coaching, and support
- Coordinate workflows across shift to maintain efficiency and consistency
- Manage projects end-to-end, including planning, execution, monitoring, and delivery
- Act as client liaison, ensuring clear communication and strong relationship management
- Allocate tasks and resources effectively to meet deadlines and quality standards
- Handle escalations and resolve conflicts within the team or with clients
- Ensure compliance with company policies, industry standards, and project requirements
- Prepare and present reports on project progress, team productivity, and client updates
- Support professional development of team members through mentoring and training
- Drive accountability and ownership within the team to deliver high-quality outcomes
Document Production Associate - Williams Lea India Private Limited
(2021-09 - 2025-01)
- Global Client Delivery: Supported top banking clients across US, EMEA, APAC, and country-specific regions, ensuring compliance with diverse formatting and branding guidelines.
- Workflow & Scheduling Support: Acted as a backup scheduler, allocating jobs based on urgency, deadlines, and complexity to optimize team efficiency.
- High-Priority Client Management: Delivered exceptional quality outputs for VIP bankers and priority clients, maintaining accuracy and professionalism under tight timelines.
- Comprehensive Document Production: Executed a wide range of tasks including PowerPoint formatting, template conversions, chart validation, company profile creation, Word editing, Excel charting, and slide enhancements with infographics.
- Creative Design Expertise: Developed icons and infographics using Adobe Illustrator, Photoshop, and InDesign, enhancing visual appeal and client presentations.
- Direct Client Engagement & Quality Assurance: Operated in an end-to-end (E2E) model by delivering jobs directly to bankers, conducting quality control checks, and providing constructive feedback to operators to uphold standards.
Document Specialist - RR Donnelly India Outsourcing Private Ltd.
(2019-04 - 2021-09)
- Global Presentation Delivery: Designed and produced client presentations across US, EMEA, and APAC regions, ensuring compliance with diverse formatting and branding standards.
- Comprehensive Document Production: Created company profiles, templates, infographics, and enhanced slides; managed Word editing, Excel charting, and PowerPoint formatting to meet varied client requirements.
- Direct Client Engagement & Quality Assurance: Operated in an end-to-end model by estimating timelines, delivering outputs directly to clients, and conducting rigorous quality checks to ensure error-free deliverables.
- Leadership & Mentorship: Reviewed complex jobs, provided constructive feedback to operators, and mentored team members on best practices to improve efficiency and maintain professional standards.
