Lokesh Babu L

I am a dedicated, organized and methodical individual. I have good interpersonal skills, am an excellent team worker and am keen and very willing to learn and develop new skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas.

1.First Advantage Global Operating Center Private Limited.

Senior Operations Analyst (Subject Matter Expert) – 03-April-2017 - Till date.

(Working for the Client Goldman Sachs International Private Limited as Single Point of Contact)

Roles and Responsibilities

6-Years experience in Background verification process.

Working in Pre-Initiation and Customer Service Process is a first process in background verification as Operations Client Coordinator .

Handling Major Core Clients alike Goldman Sachs International Private Limited, Wipro,

Mindtree, Nomura, Dell Etc.

Verification & Validation of the documents given by the candidates as per the details given by the candidate

Involved in improvising the process in order to increase the quality & productivity.

Initiating background verification on time to the Client for the successful onboard of the candidates

Raising Insufficiency based on the MRL requirements

Coordination between the Recruiters team & BGV team and Client.

Experienced in preparing excel reports and involved in data analysis.

Updating the BGV Color Code reports on daily basis and Sharing reports to client and Preparing RCA (Root Cause Analysis) for Client Escalations.

Involved in improvising the process in order to increase the quality & productivity

Prepared Complete Process Documents for Goldman Sachs Client for Process Simplification and for easy to understanding to all associates and reduce dependency in my absence.

Handling Team and actioning rectification mails and rectifying the Associates Errors and clarifying queries.

• Magna Infotech Deputed at XL Heath Care A.K.A United Health Care

As Associate Appeals Analyst, 01/09/2014 to 30/04/2016.

 Appeals processing

 Grievances Handling

 Claims Processing, Investigation of US Health Care Insurance claims and documents and Processing.

Completed Bachelor Of Technology in Computer Science and Engineering at SITAMS, Chittoor (Jawaharlal Nehru Technological University, Anantapur).