Sadana A

A highly motivated and detail-oriented professional who excels in fast-paced environments with rapid change, frequent challenges, and tight deadlines. Possesses strong organizational and problem-solving skills with the ability to work efficiently and achieve set goals. Committed to continuous learning and professional growth, and eager to contribute dedication, adaptability, and a forward-thinking approach to the success of the organization.

Operations Analyst - Barclays Global Service Centre Pvt Ltd

(2020-09 - 2025-06)

• Evaluated FATCA & CRS individual and entity self-certification forms and updated tax information after KYC verification.
• Reviewed exceptions flagged by workflow systems and ensured accurate compliance processing.
• Identified reportable accounts based on regulatory requirements.
• Prepared reports and maintained operational records for internal tracking and audits.
• Created and executed queries to retrieve reports from database tables.
• Worked on internal applications such as Fullserve, Ondemand, Orbis, and Sold.
• Managed team mailbox and ensured timely response to stakeholders.
• Participated in deep-dive analysis for entity account opening and KYC verification processes.

Process Advisor – Personal Banking - Barclays Global Service Centre Pvt Ltd

(2013-03 - 2020-08)

• Maintained accurate records and ensured compliance with banking regulations, operational controls, and service level agreements(SLAs).
• Executed fund transfer to designated beneficiary accounts during the account closure process.
• Issued notice to closure communications and ensured customers were informed of account closure timeliness.
• Verified account balances, outstanding items, and transaction status before finalizing closures.
• Performed End of Day quality checks to ensure all transactions and cases were processed accurately and within SLA.
• Maintained daily tracking reports and updated process records to ensure data integrity and operational efficiency.

MBA - Human Resources - Madras University (2010)

BBA - JBAS (S.I.E.T College) (2007)

HSC - Sri RKM Sarada Vidyalaya Girls Higher Secondary School Chennai (2003 - 2004)

SSLC - Sri RKM Sarada Vidyalaya Girls Higher Secondary School Chennai (2001 - 2002)

Primary education - Mowbrays Matriculation School