Assistant Manager-IT - Hotel Fortune District Centre - Ghaziabad
(2013-11)
Presently working as Assistant Manager-IT
- Collaborate with plants and other users to address and resolve day-to-day operational issues
- Act as a liaison between IT and various departments to ensure seamless communication and problem resolution
- Generate reports on IDS for management review and decision-making
- Ensure reports are accurate, timely, and meet the needs of various stakeholders
- Work closely with the finance department to understand their requirements and ensure IT systems align with their needs
- Assist in implementing finance-related IT solutions that enhance efficiency and accuracy
- Coordinate with Sales, Purchase, Export, Logistics, Store, HR, and other departments to understand their IT needs
- Provide appropriate solutions and facilitate cross-functional collaboration to enhance overall business operations
- Continuously monitor the performance, security, and availability of IT infrastructure
- Install and configure operating systems, software applications, and network services
- Manage user accounts, permissions, and access rights to ensure security and proper resource usage
- Implement and maintain security measures like firewalls, anti-virus systems, and intrusion detection systems
- Create and maintain system backups, and implement disaster recovery plans to ensure data integrity and availability in case of failures
- Diagnose and resolve hardware, software, and networking issues that arise, often acting as a first line of support
- Configure and manage local area networks (LANs), wide area networks (WANs), and other network infrastructure
- Maintain documentation of configurations, processes, and procedures to help in troubleshooting and training
Executive-IT - Hotel Fortune Sector 27 - Noida
(2010-03 - 2013-11)
- Manage and troubleshoot of Server System and Client System
- Manage, control and troubleshoot of Property management Software IDS on Server System & Client System
- Provide IDS Training to new joined staff
- Manage; Control & Troubleshooting of Symantec Admin Console
- Manage Network Authentication through Hardware Firewall
- Daily backup of Servers and maintaining complaint report
- Troubleshoot of all types desktop & Network related issues
- Handling Internet and printer related issues
- Configuring and troubleshooting of MS outlook, Push Mail (MOBILE), Outlook Express and windows mail
- Monitoring activity of network bandwidth and manage
- Troubleshooting Desktop, Server & Internet related issues
- Manage ADSL Modem and ILL routers for LAN & WAN
- Installation, configuration and troubleshooting of Network Printer, POS Printer, Print Server etc.
- Installing windows11/ 8/7/Vista/XP/98
- Managing Network Connectivity and Managing Switches
- Installation and troubleshooting of Local Printer, Network Printer and Pos Printers
- User and Admin Tasks – Creation / Deletion / Change / Move IDs
- Configuring user profiles, system policies
- I/O device Punching & Crimping RJ-45/11/25 Connectors
- Troubleshooting of Telephone Line Analog/Digital
- Updating of patches, service packs, for OS, application and antivirus
- Administration of clients through Ammy admin, vnc and team viewer
- Routine preventive maintenance for all clients and servers (such as disk cleanup, defragmentation, check disk)
- Maintenance complete hardware and software inventory installed at various locations
- Co-ordinate with vendor (HP, HCL, IBM, Zenith) for laptop, desktop and server problems
- Daily monitoring the events of servers & updating of patches whenever necessary
- Managing antivirus server – Symantec Security
- Managing AD– Performed user account creation, deletion, and configuration in Domain
- Applying group policies and patches
- Knowledge in Dns, Dhcp services
- Installation and Configuration of Active Directory
