Lynette Suvarna

Experienced and skillful Inbound Customer Service Agent providing high-quality service to callers. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.

Team Coach at FIS (2022-01 – 2025-02)

• Provided customers with product information, demonstrating knowledge of product features and benefits.
• Trained a team of 15 customer service representatives, resulting in increased efficiency.
• Handled escalation calls.

Customer Service Executive at Solbeg India Pvt Ltd (2019-10 – 2021-03)

• Managed inbound calls and raised orders for store owners' various concerns.

Customer Service Representative/Quality Analyst at Sitel India Pvt Ltd (2010-06 – 2019-03)

• Handled customer calls related to travel ticket bookings, cancellations, and refunds.
• Monitored agent calls and provided constructive feedback to improve performance.

HSC