Tarun Bhalla

Obtain a challenging leadership position applying creative problem solving and lean management skills with a growing company to achieve optimum utilization of its resources and maximum profits. Experienced customer service executive with over 5 years in Aisats industry. Excellent reputation for resolving problems and improving customer satisfaction.

Passenger service executive - CELEBI - New Delhi, India

(2024-05)

• Applied positive customer service approach to increase satisfaction levels.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Improved efficiency and productivity by acquiring new skills.
• Handling Srilankan airlines, Air Asthana and Egypt air.
• I have experience of 7 years as a ground staff with Amadeus Altea software.

Customer Service Executive - AI SATS - NEW DELHI, India

(2017-01 - 2024-03)

05 Years experience of AISATS handling ANA Airlines(ALL NIPPON AIRWAYS) and Emirates airline, experienced Amadeus altea software and My handling Job Role

• DT CHECK IN
• COUNTER CHECK IN
• CREW HANDLING
• ROW MANAGE
• DOCUMENT CHECK
• BOARDING GATE FUNCTION
• RETAIL AREA
• ARRIVAL HANDLING
• MHB HANDLING
• BACK-END WORK
• I Had done International Flight Ana (ALL NIPPON AIRWAYS) as well as domestic flight Air India Where I used to meet and greet the passanger at first
• Document check at the counter and checked in passenger, issued boarding pass, RR handling
• Handling VIP flights and assist VIPs did manual check in
• Handling passanger at boarding gate, documents check
• Worked in integrated operations in the ( Air India Delhi HUb control centre) monitoring the flights, prepared delay reports, pegeing on RT, finding delay codes
• Improved company processes by analysing customer feedback and service trends.
• Delivered exceptional service to increase customer loyalty.

B.Arts - SOL - DELHI UNIVERSITY (2011-06 - 2013-06)