M Sateesh

Detail-oriented professional with experience as a Senior Analyst in a US healthcare operations environment and recent freelance digital marketing work. Skilled in non-voice process support, data validation, documentation, quality checks, reporting, SEO, social media content, YouTube channel optimization and campaign performance tracking. Comfortable working with process guidelines, accuracy requirements and digital analytics tools.

Senior Analyst at Optum Global Solutions (2017-02 – 2022-03)

• Supported US healthcare non-voice operations by reviewing and processing healthcare-related information and records in line with defined workflows.
• Validated data for completeness and accuracy, identified discrepancies, and followed established procedures for correction or escalation.
• Reviewed healthcare/claims-related information and updated records using process instructions and available reference details.
• Maintained accurate case documentation and process records while following confidentiality, privacy and quality requirements.
• Worked toward process quality, productivity and turnaround-time expectations; escalated exceptions according to workflow guidelines.
• Prepared and maintained reports/MIS information and supported routine documentation and operational tracking.

Digital Marketing Freelancer at Freelance (Present)

Recent / Ongoing — 2+ years of experience

• Plan and support digital marketing activities across SEO, social media and YouTube-focused content.
• Conduct keyword, audience and competitor research to identify content topics and improve search visibility.
• Optimize titles, descriptions, metadata and other on-page/YouTube SEO elements; review content performance and audience engagement.
• Create and edit social media creatives, thumbnails, short videos and other digital content.
• Track website, social media and campaign metrics using Google Analytics and platform insights; prepare performance summaries and recommendations.

Digital Campaigner at Maira Fashions & Enhance Educations

• Supported digital campaigns and tracked campaign performance.
• Researched audiences and competitors to inform content and promotion plans.
• Created image, video and infographic content and prepared performance reports.

MBA in Finance – Osmania University

B.Com – Andhra University (2015)

PGDCA — Post Graduate Diploma in Computer Applications

M.A. Journalism