M Shiva Sai

Dedicated and responsible professional with 4 years of experience in customer service coordination and call management. Seeking an opportunity to utilize my communication, coordination, and problem-solving skills while contributing to organizational growth and customer satisfaction.

CRM Coordinator - IFB Authorised Service Centre

• Managing customer service requests and pending service calls.
• Coordinating with technicians for timely service completion.
• Handling customer escalations and ensuring issue resolution.
• Maintaining service records and customer follow-ups.
• Providing customer support and improving service satisfaction.

Secondary School Certificate (10th Class)

Intermediate (CEC)