CRM Coordinator - Wall-Mart Bangalore (Timesol Facilities Management) - Bangalore
(2022-06 - 2023-08)
- Maintain and update the CRM database and ensure accurate input of customer information.
- Develop strategies to improve customer loyalty, handle customer inquiries and resolve complaints.
- Support marketing campaigns using the CRM system, Track the effectiveness of email, SMS, and other marketing initiatives.
- Work with cross-functional teams to enhance service delivery.
Admin & Helpdesk Executive - Global Technology Park Bangalore (ICM Facility service) - Bangalore
(2023-09 - 2025-01)
- Handle and address maintenance requests and complaints promptly. Act as the liaison between the maintenance team and other departments or individuals.
- Maintain records of all reported issues and their resolutions in a centralized system. Monitor and update maintenance logs, work orders, and schedules.
- Provide a high level of customer support for all maintenance-related inquiries.
- Ensure clear communication regarding timelines, progress, and issue resolution.
- Log incoming maintenance requests (via calls, emails, or a digital system).
- Assign tasks to the appropriate maintenance personnel or team. Prioritize issues based on urgency and importance.
- Monitor the status of ongoing tasks and ensure timely completion.
- Prepare and share reports on maintenance performance metrics (e.g., response time, task completion rate).
MIS Executive - Brigade Tech Garden (Sila solutions pvt ltd) - Bangalore
(2025-05 - 2026-04)
- Collect, organize, and analyze operational data to support decision-making and performance tracking.
- Maintain dashboards and data visualization tools for real-time monitoring of operations.
- Ensure data integrity and security across systems used for CRM, logistics, and maintenance.
- Collaborate with IT and operations teams to improve system functionality and reporting accuracy.
- Identify trends and insights from data to recommend process improvements and strategic initiatives.
- Support audits and compliance by providing accurate documentation and system logs.
