Maaz Khan

IT professional with a Jetking Certified Cloud Computing Engineer with AI credential (2025–2026) and solid grounding in networking fundamentals (IP addressing, subnetting, DHCP, DNS, VLANs).

Background includes a customer-facing technical support role requiring troubleshooting, clear communication, and issue resolution under pressure. Seeking a Network/IT Support Technician role to apply hands-on lab knowledge and build toward system administration.

Customer Care Executive at Videocon D2H (2021-01 – 2022-12)

• Resolved inbound technical and billing complaints for a subscriber base, diagnosing service issues via remote troubleshooting steps
• Used CRM tools to log, track, and escalate unresolved technical issues, maintaining high first-call resolution rates
• Communicated clearly with non-technical customers to explain and resolve connectivity and hardware issues

B.Com – Lucknow University (2021-01 – 2023-12)

Intermediate – Shri Raghukul Vidya Peeth (2021-01 – 2021-12)

High School – Shri Raghukul Vidya Peeth (2019-01 – 2019-12)