Macdelin Ashmi
PROCESS ASSOCIATE
Madurai, MaduraiMember since January 26, 2026
MS Office (Word, Excel, PowerPoint)ADPPCommunication SkillsProblem SolvingTime ManagementAnalytical ThinkingTeaching / Lecturing Skills
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About
Motivated and detail-oriented professional with experience in voice and non-voice process operations. Strong communication, analytical, and time-management skills with the ability to meet performance metrics and deliver quality service. Seeking a responsible position in a reputed organization for professional growth.
Experience
Process Associate – Voice Process - Vision Group
(2024-01)
- Supported process improvement initiatives to increase efficiency
- Assisted in data collection and basic analysis for operational decisions
- Ensured quality control and adherence to process standards
- Maintained accurate documentation and reports
- Coordinated with team members to resolve workflow issues
Process Associate - B2C Technologies, Nagercoil - Nagercoil
(2023-01 - 2024-12)
- Handled inbound and outbound customer calls professionally
- Resolved customer queries and service-related issues efficiently
- Provided accurate product and service information
- Followed scripts, company guidelines, and quality standards
- Achieved performance targets including customer satisfaction metrics
Education
M.A. - English Literature - Manonmaniam Sundaranar University (2023-01 - 2025-12)
B.A. - English Literature - Scott Christian College, Nagercoil (2020-01 - 2023-12)
Skills
PROCESS ASSOCIATE
