Macdelin Ashmi

Motivated and detail-oriented professional with experience in voice and non-voice process operations. Strong communication, analytical, and time-management skills with the ability to meet performance metrics and deliver quality service. Seeking a responsible position in a reputed organization for professional growth.

Process Associate – Voice Process - Vision Group

(2024-01)

• Supported process improvement initiatives to increase efficiency
• Assisted in data collection and basic analysis for operational decisions
• Ensured quality control and adherence to process standards
• Maintained accurate documentation and reports
• Coordinated with team members to resolve workflow issues

Process Associate - B2C Technologies, Nagercoil - Nagercoil

(2023-01 - 2024-12)

• Handled inbound and outbound customer calls professionally
• Resolved customer queries and service-related issues efficiently
• Provided accurate product and service information
• Followed scripts, company guidelines, and quality standards
• Achieved performance targets including customer satisfaction metrics

M.A. - English Literature - Manonmaniam Sundaranar University (2023-01 - 2025-12)

B.A. - English Literature - Scott Christian College, Nagercoil (2020-01 - 2023-12)