Neha Dutta
Process Associate
Guwahati, Kamrup MetroMember since May 20, 2022
Excellent customer service and communication skillsAbility to work in high- pressure situationsStrong problem- solving skillsFlexible and able to work in a fast- paced environment
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About
Skilled Customer Service Representative with expertise in problem-solving, conflict resolution, and communication. A motivated and enthusiastic individual who is dedicated to providing outstanding customer service and creating a positive experience for customers. Excellent communication and interpersonal skills, and the ability to work well as part of a team.
Experience
Process Associate - Sunknowledge - Kolkata, West Bengal
(2023-12)
- Resolved customer concerns and boosted retention by offering thorough problem solving and active listening.
- Achieved targets by handling queries promptly and sharing comprehensive product knowledge.
Education
Bachelor of Arts - Political Science - North-Eastern Hill University (NEHU) (2020-01 - 2023-01)
Higher Secondary Certificate - Arts - Laban Bengalee Girls Higher Secondary School (2019-01 - 2020-01)
Secondary School Certificate - All subject - Laban Bengalee Girls Higher Secondary School (2017-01 - 2018-01)
Skills
Process Associate
