Madhan K

Target-driven direct sales professional with 3+ years of experience in the electric vehicle and retail sectors. Consistently exceeds sales targets through strategic customer acquisition, product demonstrations, and closing high-value deals. Skilled in building lasting client relationships, driving brand growth, and optimizing resources to maximize profitability in competitive markets.

Store Manager - OLA - Ola Electric Showroom Namakkal, Tamil Nadu

• Managed end-to-end store operations including sales, registrations, PM-EV subsidy processing, and customer onboarding.
• Delivered strong customer engagement and relationship management to improve satisfaction and retention.
• Handled store inventory planning, stock reconciliation, and order forecasting.
• Executed daily cash handling, billing oversight, and financial accuracy with adherence to company standards.
• Led and trained team members to achieve sales targets, promote cross-selling and up-selling opportunities.
• Addressed customer issues and complaints with effective problem-solving and service recovery strategies.
• Planned and implemented sales strategies, promotional campaigns, and localized marketing activities to drive store revenue.
• Coordinated critical resource planning and daily workflow to ensure smooth store operations and on-time delivery.
• Monitored performance metrics and prepared weekly/monthly store reports for management review.

Remote Manager (Jockey) - OLA - Tamil Nadu & Karnataka

(2024-04 - 2025-04)

Managed 6 Stores in Tamil Nadu & Karnataka

• Spearhead operations across multiple locations.
• Develop and implement innovative strategies to enhance team productivity and streamline processes, resulting in a 15% increase in overall efficiency.
• Proactively monitored and analysed operations through CCTV to ensure efficiency.
• Streamlined attendance consolidation and report collection, including liquidation and sales reports.
• Drove performance improvements and strengthened overall effectiveness through targeted actions.

Store Manager - Reliance Retail

(2022-01 - 2023-12)

• Directed daily store operations and led a team of 20, ensuring optimal customer experience and inventory management.
• Achieved sales targets consistently through effective staff training and performance management.
• Implemented inventory control measures that reduced stock loss by 10%.

MBA - Human Resources and Finance - NPR College of Engineering and Technology, Anna University (2020-01 - 2022-12)

Bachelor of Commerce (IT) - Commerce (IT) - The American College, Gorippalayam, Madurai, Madurai Kamaraj University (2017-01 - 2020-12)

Higher Secondary Certificate (HSS) - Commerce - Madhura College Higher Secondary School, State Board, Madurai (2015-01 - 2017-12)

Secondary School Leaving Certificate (SSLC) - Government Higher Secondary School, R. Pudhuppalayam, Rasipuram (TK) Namakkal (DT), State Board (2013-01 - 2015-12)