Voip Support Engineer
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I am a VoIP Support Engineer with 5 years of experience in IP telephony and SIP-based systems. I have hands-on experience in SIP trunk configuration, IP PBX support, call flow troubleshooting, codec configuration, NAT handling, and analyzing SIP logs using tools like Wireshark.
I have worked on issue diagnosis such as one-way audio, call drops, registration failures, and routing problems. I am comfortable handling customer escalations, coordinating with service providers, and ensuring SLA compliance.
