Madhu Dwivedi

Results-driven IT asset management professional with experience supporting large-scale asset verification, inventory accuracy, compliance tracking, and audit readiness within the Central Asset Team. Skilled in managing approximately 3 lakh asset records, resolving discrepancies, coordinating with cross-functional stakeholders, and improving verification processes. Aspire to take on greater responsibilities in IT operations, process improvement, and compliance-driven service delivery.

Aim to leverage asset management and operational coordination experience to support business efficiency, audit readiness, and excellence service.

App/Cloud Support Analyst – Central Asset Team - Accenture

(2022-01)

Support IT asset verification, inventory accuracy, compliance tracking, and closure coordination with location teams, project PMOs, and POCs across large-scale asset records.

• Manage physical verification activities for IT assets, including servers, laptops, monitors, special devices, and network equipment.
• Identify, analyze, and resolve discrepancies between physical assets and inventory records to improve data accuracy.
• Collaborate with teams to update asset records and ensure compliance with company policies and procedures.
• Implemented an improved tracking approach that reduced verification discrepancies by 20%.
• Provide knowledge transfer, process guidance, and operational support to new joiners.
• Coordinate with project PMOs and POCs to drive verification activities through final closure.
• Manage weekly and quarterly physical verification activities for approximately 3 lakh asset records, supporting audit readiness and inventory accuracy.
• Recognized with the Star of the Month award for strong performance and contribution.
• Received the GEM (Going Extra Mile) award twice for consistently exceeding expectations.
• Earned 20+ appreciation emails from senior managers and leadership for quality delivery and support.
• Suggested three process improvement ideas that were successfully implemented to enhance team efficiency.

MBA - M.D.U. (2010)

Graduation - Delhi University (2007)

Class 12 - C.B.S.E. (2004)

Class 10 - C.B.S.E. (2002)