Madhu Gurushanthappa

Results-driven procurement professional with over 13 years of expertise in accounts payable operations, people management, invoice processing, purchase order creation, invoice exception handling, vendor management, and payment processing.

Procurement Ops Senior Analyst-Accounts Payable at Accenture (2012-12 – Present)

Handled end-to-end invoice processing and vendor management activities, ensuring compliance and process accuracy.

• Managed and led a team of 8 Accounts Payable (AP) specialists, ensuring timely vendor payments and high-quality service delivery.
• Conducted annual performance reviews for team members, providing structured feedback and supporting individual performance improvement and development.
• Accountable for Meeting Monthly SLA's.
• Managing Client visits and lead successful transition for new scope.
• Process document updation and getting it reviewed and approved from Clients on timely manner.
• KPI and Operational Monthly performance review call with clients.
• Prepare multiple management reports. Escalation matrix, team productivity and performance report.
• Working with clients to eliminate non value added steps in the process to improve process efficiency.
• Monitoring EPD invoices to ensure invoice paid on time to avail discount.
• Invoice processing Automation: - Worked as an operational expert in deploying OCR for invoice processing to improve over all invoice processing TAT and to improve efficiency.
• E-mail ingestion Automation: - Managed E-mail ingestion automation project from operations and eliminated human intervention in invoice scanning process and improved over all TAT.
• Invoice rejection Automation: - Worked as an operational expert in deploying automation for invoice rejection process and improved over all TAT.
• Migration from Ariba on premises to on Demand: - Worked as an operational expert during migration from on premises to on Demand.
• Transition: -Transitioned accounts payable operations successfully from client to Accenture.
• Increased compliant spend from 70% to 95% by delivering MI reports on PO vs non-PO spend, enabling conversion to approved buying channels and implementing e-invoicing for high-spend vendors.
• Worked on multiple projects as per change request for adding new scopes.
• Part of and managed KT sessions for PO creation, invoice processing and vendor master.
• Conducted and managed KT sessions on PO creation, invoice processing, and vendor master management.
• Specialized experience in Invoice handling and investigations.
• Provide support to invoice processing teams and handling discrepancy resolution, as needed.
• Relative experience in reconciling the invoices (Authorization of Cost centre and GL codes).
• Complete other tasks and research issues as delegated by the Lead-A/P Analysts.
• Validating the supplier data at the time of on-boarding (Upstream).
• Performing Embargo checks and report back to client, if necessary (Upstream).
• Responsible for maintaining and facilitating global vendor records, including new vendor setup and execution of changes to existing vendors.
• Following-up with the suppliers by completing the call back process for updating the bank details.
• Key person to handle any vendor maintenance requests from country responsible.
• Managed activation and deactivation of suppliers.
• Ensure that all existing controls are followed when adding or removing vendors (Quality checks).
• Create vendor reports on a monthly, quarterly, and yearly basis.
• Participated in application testing and provided necessary feedback tool enhancement.
• Specialized experience in payment process.
• Payment Proposal creation/ amendments and execution.
• Validation of Payment Proposal Includes Spot Check.
• Payment Reversals.
• Handling Payment Exceptions.

MBA in Finance – JSSATE From VTU University (2011)

Bcom in Finance – TTL College of Business Management (2009)