Madhu Pm

Dynamic and dedicated professional with over 25 years of experience in customer-facing roles, sales operations, and office administration, including 14 years in UAE. Proven expertise in managing group office Admin and HR operations, client relations. Fluent in customer engagement, team coordination, and ensuring service excellence. Known for adaptability, honesty, and a positive, service-oriented mindset — ideal for front-end and back-office roles in the retail sector.

Sales Supervisor - Grand Super Market - Mattool, Kannur, Kerala

(2025-09)

Working as Supervisor at Mattool, Kannur, Kerala

Insurance Advisor - Indian Cooperative Credit Society Ltd

Promoting Health insurance products through online in coordination with Insurance providers. Promoting financial products of Indian cooperative credit society to customers with a focus on service and trust.

Freelance Insurance & VAT Consultant - UAE Based - UAE

(2022-04 - 2024-08)

• Assisted SMEs with VAT filings and insurance enrollments.
• Client-facing, detail-oriented consulting service.

Branch Manager - Mallah Al Saada Cafeteria - Abu Dhabi

(2021-07 - 2022-03)

• Managed branch operations including sales promotions, inventory control, and customer satisfaction.
• Ensured efficient day-to-day functioning and team management.

Deputy Manager – Admin & Insurance - Al Fara'a Engineering Group - Al Ain (UAE)

(2006-07 - 2020-05)

• Handled medical insurance and administrative support for 10,000+ employees.
• Coordinated between HR, accounts, payroll, and medical facilities.
• Led employee engagement, benefits support, and training coordination.

Customer Care & Admin Manager - Swiso India Pvt Ltd - New Delhi

(2004-01 - 2006-05)

Executive Secretary/Office Admin Roles - Various Companies in India - India

(1991 - 2003)

• Premnath & Associates (Executive Secretary)
• Clintus Network Ltd (Office Executive)
• Kvaerner Cementation India Ltd (Admin Officer)
• Essar Projects Ltd (Executive Secretary)

Bachelor of Arts - B.A. - Sir Syed College, Kannur