Mahaganapathy Gajendran

Interested to enhance my skills in Leadership responsibilities and focusing on valuable outcomes for professional and personal growth

Team Lead - FirstSource Solutions Ltd

(2024-04 - 2026-05)

Lead a team of 25+ members to focus on the SLA of Production, Quality and other process related metrics set by the senior management as per the need and demand

Management Trainee - AR - Access Healthcare

(2022-07 - 2023-05)

• Lead a team of 25+ members to focus on the SLA of Production, Quality and other process related metrics including tracking and reporting.
• Work closely with the team in terms of process related support to focus on the performance improvement.

Senior Executive - AR Calling - Visionary RCM Infotech

(2018-04 - 2022-07)

• Determining the solution of the outstanding hospital and physician claims.
• Address the trends, high dollar and high aging claims to on-shore.

Senior Process Associate - Prometheus Group

(2016-08 - 2018-02)

• Providing resolution to outstanding DME Claims as per the directions.

Quality Controller - Qway Technologies

(2015-07 - 2016-07)

• Controlling the level of quality as per the SLA from the management and lead the team towards the quality expectations as when and where required.

SR Revenue Cycle Executive - Access Healthcare

(2013-06 - 2015-06)

• Determining the end to end resolution to outstanding physician claims and address them to next level for appropriate closure.

Customer Care Voice SR Representative - Dell Services

(2012-01 - 2013-06)

• Communicating with Insurance payers and update the resolution as per the instructions.

Bachelor of Computer Applications - Computer Science - Madurai Kamarajar University (2007-04 - 2010-04)