Mahak Thapa

Ambitious individual with a keen interest in the travel industry. Delivers innovative solutions to enhance client experiences through meticulous planning and negotiation skills. Seeks to contribute to organisational growth while expanding personal and professional knowledge.

Travel specialist - Soulzen Vacations - Chandigarh

(2025-11)

Travel Specialist - Antilog Vacations - Chandigarh

(2023-11 - 2025-11)

• Developed travel itineraries for clients based on budgets and client needs.
• Managed bookings for flights, hotels, and excursions, securing competitive rates and confirming reservations accurately.
• Negotiated with suppliers to obtain exclusive deals and upgrades for clients, adding value to travel packages.
• Organised all holiday matters from beginning to end, including booking tickets and accommodation and securing rental transportation.
• Ensured high-level guest service by going above and beyond to achieve client needs and resolve issues.
• Resolved booking issues and complaints efficiently, minimising inconvenience and maintaining client trust in the agency.
• Handled last-minute changes and cancellations with efficiency, minimising stress and inconvenience for clients.
• Maintained detailed records of client interactions, bookings, and feedback, using data to improve service delivery.
• Analysed customer feedback to identify areas for improvement, implementing changes to enhance service quality and client satisfaction.
• Took payments via credit and debit cards and handled all sensitive information with professionalism and discretion.

Intern - Cox and Kings - Chandigarh

(2022-06 - 2022-09)

Masters - Tourism and Travel Management - UIHTM, Panjab University (2024)

Bachelor of Arts - MCM DAV College for Women (2022)