Mahendra

Accomplished and high-performing Technical Support and Application Management professional with 16+ years of rich experience in In Vitro Diagnostics (IVD) across Biochemistry, Immunology, Hematology, HPLC, and Laboratory Automation segments. Proven track record leading PAN India application support, large-scale analyzer installations, product validations, and advanced troubleshooting for leading global multi-brand systems. Exceptional competence in customer training, complex complaint investigations, QC/EQA implementations (RIQAS/Acusera), and NABL/ISO15189 compliance frameworks.

A strategic technical leader adept at bridging cross-functional gaps, facilitating sales enablement, and elevating client retention across major corporate laboratory chains and hospital networks.

Application Manager – PAN India - EDGELABS LLP - Delhi, India

(2025-09)

• PAN-India Leadership: Lead nationwide end-to-end application operations, spearheading full-scale product validations, special chemistry optimization, and instrument technical demonstrations to drive market acquisition.
• System Validation: Manage installation, optimization, and seamless technical validation on a diverse portfolio of systems including Automax200, AutoQuant200, Nanolab200, Mispa CXL Pro, AutoChem Xpert, EuroLab200, EM200, Bonavera Chem200, Avantor BS240, and Mindray BS230.
• Cross-Functional Enablement: Provide critical, high-tier technical backstopping to regional sales and service teams; design customized customer training programs and drive rapid resolution of intricate technical complaints.

Team Leader – Application Support - RANDOX LABORATORIES PVT. LTD. - New Delhi, India

(2017-02 - 2025-08)

• Team Management: Directed a high-performing 6-member regional Application Support team covering strategic North, East, and West India territories, ensuring top-tier service delivery.
• Operational Scale: Successfully managed the installation of over 50 automated high-throughput analyzers and personally designed and executed 200+ training modules for laboratory professionals.
• Multi-Brand Systems: Drove expert validation, complex troubleshooting, and QC workflow mapping across multi-brand global platforms (Randox, Roche, Beckman Coulter, Siemens, Abbott, Mindray, Horiba, Sysmex, Quidel Ortho, Snibe, Agappe, and Transasia).
• Quality Assurance & Compliance: Championed advanced QC/EQA solutions utilizing RIQAS and Acusera platforms; provided end-to-end consulting support for laboratories navigating stringent NABL / ISO15189 accreditation processes.

Senior Regional Application Manager - CPC EVERLIFE PVT. LTD. - Delhi, India

(2012-04 - 2017-01)

• Strategic Support: Delivered advanced technical presentations, structured intricate medical tender bids, and organized CME and Key Opinion Leader (KOL) engagement programs to accelerate market development.
• Product Management & Launch: Supervised regional product launches, distributor empowerment trainings, and robust complaint investigations for high-tier instrument systems including Dynacount 3D, Turbochem-100, Biolis-50i, Chemwell-2902, Arkray HA8190, Plaxmet-4, and Thermo Fisher Kryptor Compact.

Product Specialist (Sales & Application) - RAPID DIAGNOSTICS - Delhi, India

(2011-07 - 2012-03)

• Dual Technical-Commercial Scope: Rendered dual-profile sales and application support including system installations, client training, and field troubleshooting for GESAN Biochem-200, Landwind Star-150, and multi-parameter ELISA systems.

Senior Lab Technologist - SRL / AGILUS DIAGNOSTICS - Delhi, India

(2011-01 - 2011-06)

• Clinical Excellence: Executed hands-on clinical laboratory testing, routine calibrations, stringent internal QC audits, and proactive preventative maintenance across premier immuno-chemistry-Hematology platforms (Siemens Advia Centaur CP, Siemens Dade Dimension, and Beckman Coulter AC.T 5diff AL).

M.Sc. - Biotechnology

B.Sc. - Medical Laboratory Technology (MLT)

Diploma - Blood Bank Technology

B.Sc. - Biology