Mahi Naidu

Results-driven AR Caller / RCM professional with experience in medical authorization, insurance verification, and healthcare operations. Skilled in denial management, payer communication, and revenue cycle processes. Proven ability to resolve claims. Detail-oriented transcriptionist with strong listening skills and excellent command of grammar and punctuation, delivering accurate, well-formatted transcripts while maintaining confidentiality and meeting deadlines.

Authorization Representative - Adept HMS - Vijayawada

(2025-06 - 2026-01)

• Processed medical authorization requests as per insurance policies
• Verified patient eligibility and insurance coverage
• Communicated with insurance companies and providers
• Assisted in resolving claim denials
• Maintained accurate documentation
• Collaborated with teams for revenue cycle efficiency
• Trained new employees on workflows
• Ensured compliance with healthcare regulations

Transcriptionist - Adept talent acquisition

(2026-01 - 2026-04)

• Experience in transcribing audio and video recordings into clear, accurate written content
• Strong listening and typing skills with attention to grammar, punctuation, and formatting
• Ability to handle diverse content including conversations, interviews, and medical-related recordings
• Maintained confidentiality and ensured data accuracy
• Delivered high-quality transcripts within deadlines

B.Sc. - Food Science & Technology (2025)

Intermediate - BiPC (2022)

SSC (2020)